University Library Specialist, Learning Spaces & Services

Responsibilities

• Oversee the day-to-day operations of the Digital Media Lab, ensuring a safe, organized, and welcoming environment that supports creativity and learning for all users.
• Manage the maintenance, organization, and accessibility of digital media software and hardware to ensure they are functional and up-to-date.
• Develop and implement policies that enhance the user experience, grow awareness and usage, and ensure optimal functioning of the space.
• Care for the Studios technology lending program, adding and removing items, creating kits and supporting documentation.
• Recruit, oversee, and guide a group of student assistants, making sure they receive the necessary training to offer outstanding assistance and advice within the Digital Media Lab.
• Create a collaborative team environment that emphasizes skill development, customer service, and a passion for media making and learning.
• Maintain a strong understanding of digital media technologies, including some combination of audio (e.g., podcasting, music recording, editing, production), video (e.g., videography, editing, publishing), or graphic design (e.g., illustration, digital painting, desktop publishing).
• Support digital media technologies for users including audio, video, and graphic design tools.
• Provide expert guidance and hands-on demonstrations including consultations, workshops, and training sessions.
• Support NC State campus community events like Make-A-Thon and State of the Sciences.
• Stay abreast of the latest trends and technologies in the digital media and educational fields, integrating them into the Digital Media Lab.
• Staff the main service point in the Hill and Hunt Libraries during the evening shift, providing customer service and troubleshooting problems in a high-volume, high-technology research library.
• Communicate the tools and services of the Studios internally and externally to ensure broad awareness.

Requirements

• Bachelor’s degree; or an equivalent combination of training and experience.
• All degrees must be received from appropriately accredited institutions.
• Significant and relevant experience providing public/customer service.
• Ability to foster an environment of belonging and well-being.
• Ability to hire, train, and supervise a team of student or temporary employees.
• Familiarity with digital media technologies including some combination of audio (e.g., podcasting, music recording, editing, production), video (e.g., videography, editing, publishing), or graphic design (e.g., illustration, digital painting, desktop publishing).
• Ability to work independently as well as part of a team, including the ability to establish and maintain effective work relationships and communicate clearly with colleagues and patrons.

Work Schedule

Monday - Friday 2 PM - 11 PM. Flexibility required including occasional weekend shifts.