University HR Payroll Manager

About the role

The University Payroll (UP) within the University Office of Human Resources (UHR) at The City University of New York (CUNY) is responsible for developing and implementing University Human Resources guidance, standards, rules, and regulations. UHR services approximately 40,000 full-time and part-time employees through the University and operates a shared university service which includes benefits, payroll, workers compensation, advisory services, and programmatic leadership.

Responsibilities

• Oversees, prioritizes, and organizes staff workload to ensure timely transmission and audit of pertinent data from payroll teams across the University.
• Sets and establishes objective and well-defined performance metrics to ensure optimal staff performance.
• Identifies and enhances customer service and client interactions within University Payroll by promptly adapting processes to resolve complaints; ensures staff provides high-quality customer service.
• Supervises the administration of payroll policy and Collective Bargaining Agreements for compliance; reviews and implements Collective Bargaining Agreement and New York State and New York City Payroll Bulletins for the accurate processing of payroll.
• Manages and oversees payroll audits to ensure Collective Bargaining Agreement deadlines are met throughout the multiple payroll Systems.
• Conducts a detailed analysis and audit to implement Collective Bargaining Agreements timely and accurately.
• Performs related duties as assigned.

Qualifications

• Minimum: Bachelor's Degree and six years' related experience required.
• Preferred: Three years of demonstrated supervisory experience leading and managing a payroll team.
• Experience providing payroll support in a fast-paced, large, and complex company or organization.
• Strong analytical, evaluative, technical, and research skills to work with various information systems to audit payroll and create reports.
• Computer proficiency using web-based HRIS, payroll, financial and administrative systems; MS Office Suite (Access and Word) with advanced Excel knowledge; SharePoint, Dropbox, plus virtual meeting/conferencing and collaboration tools (MS Teams, Zoom).
• Detail-oriented, self-directed, and motivated with the ability to work effectively and collaboratively in a team setting with diverse staff of all levels.
• Strong organizational skills with the ability to manage multiple assignments and conflicting priorities and meet strict deadlines in a dynamic and demanding customer-focused environment.
• High degree of professionalism and personal integrity to maintain confidentiality.