Universal Community Banker I

About the role

First Commerce Bank is seeking a Universal Community Banker I to support daily branch operations and customer service in Lakewood, New Jersey. This role is hybrid, full-time, and offers a starting wage of $19.00 per hour, negotiable based on experience.

Responsibilities

• Greet and serve customers in a friendly and courteous manner.
• Identify, develop, expand, and manage consumer and business account relationships, focusing on meeting customer needs for financial products.
• Identify customers with additional profit potential and develop action plans to expand these relationships; refer business to all partners.
• Address customer questions and concerns; escalate to appropriate internal resources when needed.
• Act with integrity, demonstrate adaptability, work commitment, and maintain a positive performance in all situations.
• Participate in ongoing training and assist with daily branch operations including reporting, ATMs, coin machines, and the main cash vault.
• Prepare cash for shipments and process routine and complex transactions such as account openings/closings, deposits, withdrawals, loan payments, and transfers.
• Develop a complete working knowledge of all bank systems required for teller and platform duties, including PC and calculator use.
• Maintain flexibility and willingness to travel to other locations/branches within your region and adapt to schedule changes, including evenings and weekends.
• Demonstrate knowledge of policies and procedures and apply them in real situations.
• Maintain awareness of current fraud alerts and identify fraudulent activity to prevent potential losses.
• Maintain current knowledge of new products and services; participate in weekly branch meetings and complete daily ATM proof and end-of-day closing procedures.
• Coordinate work tasks with other personnel within the branch and with other Bank departments to ensure smooth information flow.
• Abide by current laws and organizational policies and procedures; promote an environment free of harassment and illegal discrimination.
• Cooperate with and support adherence to internal policies, procedures, and practices in support of risk management and regulatory compliance.

Requirements

• Minimum of one (1) year of bank teller experience preferred.
• Cash handling experience required.
• Proficient in English, including reading, writing, and grammar skills.
• Strong analytical and mathematics skills.
• Excellent communication, interpersonal relations, and customer service skills.
• PC skills, including knowledge of job-related software applications.
• Ability to operate various office machines (e.g., currency counter, combination lock, check encoder, fax machine, passbook validator).
• Ability to lift 50 pounds of coin.
• Possess visual and auditory skills sufficient for the role.

Qualifications

• High School Diploma or equivalent with at least one year of cash handling experience.

Certifications

• CFE / CFF – Certified Fraud Examiner / Financial Forensics
• CISA – Certified Information Systems Auditor

Focus Area

• Banking
• Records & Reporting
• Regulatory Compliance & Policy

Work Mode

• Hybrid