Universal Community Banker I

Starting salary: $19.00/hr (negotiable dependent upon experience).

Requirements

• Minimum of one (1) year bank teller experience preferred (cash handling experience required)
• Proficient in English, reading, writing, and grammar skills
• Analytical and mathematics skills
• Communication, interpersonal relations, and customer service skills
• PC skills (including knowledge of job-related software applications)
• Ability to operate various office machines (e.g., currency counter, combination lock, check encoder, fax machine, passbook validator)
• Ability to lift 50 pounds of coin
• Visual and auditory skills
• High school diploma or equivalent with at least one year of cash handling experience

Responsibilities

• Greets and serves customers in a friendly and courteous manner
• Identify, develop, expand, and manage consumer and business account relationships, concentrating efforts on meeting customer needs for financial products
• Identify customers with additional profit potential and develop action plans to expand these relationships; refer business to all partners
• Address customer questions and concerns; refer to appropriate internal resources for resolution
• Act with integrity, demonstrate adaptability, work commitment, and maintain a positive performance in all situations
• Actively participate in ongoing training
• Assist with the daily operations of the branch including reporting, ATMs, coin machines, and the main cash vault
• Assist with preparing cash for shipments
• Develop a complete working knowledge of all bank systems required to perform teller transactions and platform duties, including the use of a PC and calculator
• Process a variety of routine and complex transactions including but not limited to account opening and closing, processing deposits, withdrawals, loan payments, and transfers
• Flexibility and willingness to travel to other locations/branches within your region and adapt to schedule changes, including evenings, Saturdays, or Sundays
• Demonstrate knowledge of policies and procedures and apply this knowledge in real situations
• Maintain awareness of current fraud alerts; identify fraudulent activity to prevent potential losses
• Maintain current knowledge of new products and services
• Participate in weekly branch meetings
• Complete daily ATM proof and end-of-day closing procedures
• Coordinate specific work tasks with other personnel within the branch office as well as with other bank departments to ensure smooth and efficient flow of information
• Abide by current laws and organizational policies and procedures
• Promote an environment free of harassment and other forms of illegal discriminatory behavior in the workplace
• Cooperate with, participate in, and support adherence to all internal policies, procedures, and practices in support of risk management and regulatory compliance