Universal Branch Manager

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

• The Universal Branch Manager is responsible for overall achievement and delivery of the branch objectives of the credit union with an emphasis on exceptional experience for both members and associates.
• The role will direct branch growth of deposits, loans, and service ratio by creating partnership within Members 1st and the communities it serves.
• The Universal Branch Manager will select qualified candidates and create development plans to assist in driving branch growth and service.
• The role will also engage in the community to understand the unique qualities of the market in order to build strategic partnerships and relationships.
• The Universal Branch Manager will drive internal branch growth and service by executing lobby engagement and turning transactional engagement into consultative opportunities.
• Finally, the role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options.
• This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.

Skills

• Ability to promote products and services to meet customer needs in a retail, financial services or equivalent environment
• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Thorough knowledge of credit union products, services, policies and procedures
• Strong ability to successfully recognize and offer sales opportunities
• Measured experience in sales activities and sales results
• Advanced experience in developing and implementing sales-related tactical plans and executing on sales efforts, behaviors and results
• Strong ability to coach and advance individuals
• Advanced analytical and problem-solving skills
• Advanced organizational and time management skills