Branch Manager

DASCO has been voted one of the top places to work in Columbus by CEO magazine for 2019, 2020, 2021, and 2022.

About the role

Responsible for the people, processes, and systems related to the assigned branch’s daily operations. This position manages local scheduling, staff training and development, inventory and warehousing, in-person and telephonic customer service, reporting, and other duties to maximize human and system resources. The goal is to achieve referral and customer satisfaction, maximize productivity, meet schedule adherence, and economic goals.

Responsibilities

• Oversees daily activities of the branch operations, including staffing, business hours, work assignment, production, and reporting.
• Maintains accurate records as required per policy and procedure.
• Responsible for the training, coaching, development, performance measurement, discipline, and teamwork of branch staff.
• May make hiring and termination recommendations to the Compliance and Distribution Manager.
• Delegates appropriate work and emphasizes the development of next-level leaders.
• Routinely reviews and supports ongoing department performance toward organizational goals; takes corrective measures as needed.
• Maintains an understanding of Key Performance Indicators, new business initiatives, and keeps branch staff informed of progress toward goals.
• Notifies supervisor and directs department activities during outages, systems issues, staffing shortages, and other operational issues.
• Enacts disaster preparedness and business recovery plans as needed. If immediate supervisor is not available, escalates to the next manager in line.
• Participates in company meetings as requested.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies.
• Maintains compliance and steadfast enforcement of all applicable laws, rules, and regulations including but not limited to HIPAA, The Joint Commission, Medicare Supplier standards, State Respiratory Care Board, State Pharmacy Board, and all other accreditation requirements.
• Maintains a favorable working relationship with other company employees, including sales, to foster a cooperative and harmonious working climate.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Maintains a qualified staff and performs all necessary supervisory functions to effectively and efficiently manage personnel and processes.
• Works with immediate supervisor to determine standards of performance for branch staff. May recommend salary adjustments, transfers, promotions, and dismissals.
• Sets the example for staff and instills the DASCO vision, values, and purpose into daily operations.
• Other duties as assigned by immediate supervisor.

Requirements

• High school diploma or GED equivalent.

Qualifications

• Associate’s degree in a business management-related field (preferred).
• Two years in a medical/insurance/healthcare field operations leadership role.
• One year of DASCO experience.
• Proficiency in Microsoft Office suite.

Skills

• Communication proficiency.
• Customer service / client focus.
• Leadership.
• Results-driven.
• Stress management.

Benefits

• Competitive compensation based on industry standards.
• Generous 401(k) match with immediate vesting.
• Health insurance (Medical, Dental, Vision).
• Excellent PTO that increases based on tenure.
• Holiday pay.
• Growth opportunities.
• Fantastic company culture.

Schedule

This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. This role also serves as the back-up on-call contact.

Supervisory Responsibility

This position manages all employees of the branch, including hiring, development, performance management, and discipline.

Work Environment

This job operates in a professional office environment and may spend time in a warehouse, clinical, or private residence setting. Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Generally required to sit; frequently stands and bends, may climb or balance; and stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 150 pounds.
• Specific vision abilities required include close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus.

Travel

Travel may occasionally be required for training, continuing education, or other meetings at the corporate office.