Branch Manager - Universal Banker

Leadership & Staff Development

• Supervise, coach, and develop direct reports.
• Meet with direct reports monthly to review performance expectations.
• Implement the Bank’s Service Strategy standards and ensure team members consistently meet expectations.
• Work with direct reports to develop action plans to achieve personal goals that are consistent with and supportive of the vision, mission, values, and goals of the bank.
• Develop training and improvement plan with each direct report.
• Develop career development strategy with each direct report to foster professional development and mentor future bank leaders.
• Reinforce positive performance by utilizing the bank’s reward and recognition programs.
• Quickly address performance issues in a problem-solving and constructive manner.
• Provide support and guidance in establishing and reviewing procedures, staffing requirements, and other related needs.
• Track performance of employees and follow-up when needed on referrals, etc.
• Answer general policy and procedure questions or refer to organizational resources.
• Perform quarterly and annual performance appraisals to evaluate employee effectiveness and efficiency for direct reports.
• Work with Sales & Service Manager to ensure the branch is being managed successfully.
• Assist Head Tellers in coaching Tellers when needed.
• Manage the branch's employee time schedule to conform to the bank's goals and maintain proper expense controls.
• Participate in cross-training employees.
• Perform annual performance appraisals to evaluate employee effectiveness and efficiency for direct reports.

Sales Management

• Manage the sales initiatives of the branch in accordance with the Branch Business Plan (BBP).
• Support all strategic sales goals of the bank.
• Lead weekly branch sales meetings for a minimum of at least 10 per quarter.
• Ensure that all branch employees are able to conduct an effective sales presentation and organize regular sales meetings to reinforce this behavior as well as customer service and cross-selling.
• Support the Captain to assist in the execution of program details.
• Assist in preparing budgets, controlling branch expenses, and meeting the deposit goals of the office.
• Generate, meet, or exceed non-interest income goals.

Universal Banker Responsibilities

• Effective and quality customer interaction is the most important aspect of the employee’s job. The customer is the number one priority.
• Make eye contact with the customer as soon as the customer enters the bank.
• Greet the person verbally—if the customer’s name is known, use it.
• Smile and have a pleasant welcoming disposition.
• Communicate appreciation for the customer banking with the bank.
• Thank customer once the transaction is completed, using the name of the customer.
• Maintain a portfolio of customers, contacting their top 25 customers at least twice a year.
• Identify top 10 growth opportunity customers and pursue a growth development plan of action every month.
• Proactively seek new business for the bank every day.
• Proactively conduct relationship building calls to customers while being alert to signals for sales opportunities.
• Utilize the MCIF-Connections to build and expand on relationships and track referral opportunities.
• Keep current every CIF file, updating and expanding at every opportunity.

Deposit Growth

• Work to develop a personal and professional relationship with each prospect and current customer to effectively understand their banking needs.
• Develop new business by contacting prospects and clients.
• Assist customers in determining the account(s) and service(s) which will best meet their personal or business banking needs and make recommendations based on understanding of customer needs and knowledge of the bank product and services.
• Promote business for the bank by maintaining good client relations.
• Generate new deposit business by actively participating in outside business development efforts using various outside calling methods (including: contacting existing and prospective customers, which includes individuals, professional and civic groups, and local area businesses) to present bank products and services, develop new business and promote good will and positive public relations.
• Meet or exceed deposit portfolio goals.
• Expand client relationships by proactively reviewing client needs and investigate any significant changes in status of existing relationships.
• Serve as the “relationship manager” and liaison between the client and other areas of the Bank in resolving client problems and meeting the client’s needs.
• Review and make all efforts to clear all overdrawn accounts.

Transaction Management

• The employee is responsible for accurately completing the following tasks related to cash management:
• Balancing and maintaining assigned cash drawer and limits following bank guidelines
• Recording of and processing night depository contents and deposits by mail
• Preparing change orders for commercial customers
• Research and resolve customer transaction issues.
• Conduct transactions and maintain accurate records of all transactions
• Complete the transaction in a speedy and accurate manner.
• Cash checks within assigned limits.
• Aid in the collection of cash items.

Security Coordinator & Facility Management

• Ensures the branch is opened, closed, and secured on a daily basis.
• Ensures branch facilities and properties are kept in accordance with Branch Delivery Standards for appearance, cleanliness, and safety.
• Responsible for completing the "Everything Speaks Checklist" monthly and correcting any deficiencies.
• Execute security checklist and reviews and notify Branch Operations Officer of any problems or errors.
• Serves as Security Coordinator for the branch.
• Conduct Security training at least bi-annually as defined by the Bank Security Officer.

Policies / Procedures / Compliance

• Attend all training sessions and follow all compliance, security, and internal guidelines to ensure accuracy and quality of each transaction.
• Verify identifications, stop payments, holds, signatures, new account information and other signs of genuineness when processing transactions.
• Review and ensure completion of all exceptions listed on the Document Tracking Log.
• Strive to clear all outstanding items within 20 days, ensure no items exceed 30 days.
• Complete Currency Transaction Reports accurately and on time when necessary.