Bank Branch Manager

Description

Availa Bank believes its people make a difference, recognizing that individual differences and experiences strengthen its teams. Each member of its team is empowered to inspire and enable its clients and the communities it serves to achieve financial success.

Branch Manager Position Summary

The Branch Manager oversees all the functions and duties of the retail team in an assigned branch or region. Key responsibilities include employee coaching, business acquisition, and relationship growth. This position is responsible for consumer lending activities, attracting and retaining treasury management and deposit relationships, setting retail staff goals, hiring, and staff development. The Branch Manager collaborates with the Market President, Branch Operations Officer, and Director of Retail Banking on other duties such as branch operations, facilities maintenance, retail management, and leadership and growth activities.

Essential Duties and Accountabilities

• Maintain retail staffing across all assigned branches
• Arc attract business and consumer relationships through internal and external sales and customer service strategies
• Expand existing business and consumer relationships through sales and customer service strategies
• Direct training for staff, including policy/procedure, sales, and customer service
• Supervise and provide work direction to assigned staff
• Assign work duties and examine work for quality, efficiency, and conformance to policies and procedures as needed
• Perform the functions of all retail staff positions as needed to ensure quality service to all customers is achieved
• Aid with complex customer issues
• Serve as a point of contact and manage relationships for large commercial customers
• Perform consumer lending duties
• Serve as a point of contact/have working knowledge of troubleshooting and servicing coin machines, money handling machines, ATMs/ITMs, and mechanics of the drive-up equipment (as applicable in each location)
• This position will also be responsible for installing and troubleshooting Cash Management machines
• Assess and manage facility needs on a regular basis

Qualifications

• High school diploma or equivalent required
• One to three years’ banking experience preferred
• Prior experience managing a department and/or groups of people required

Skills and Abilities

• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
• Basic Microsoft Word and Excel skills
• Working knowledge of operational policies and procedures
• Exceptional oral, written, and interpersonal communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understanding procedures, and writing reports and correspondence
• Strong math skills; add, subtract, multiply, and divide in all units of measure
• Resolve complex problems involving multiple facets and variables in non-standardized situations
• Maintain working knowledge and understanding of business support functions and their contribution to organizational success, including human resources, information technology, accounting, finance, and operations support

Supervisory Responsibilities

This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.

Benefits

Availa Bank offers a rich selection of benefits you can personalize to support you and your family’s needs. Benefits may include:

• Medical, Dental & Vision Plans
• Option for Health Savings Account (HSA)
• Life Insurance (Company paid for employee)
• 401K and Employee Stock Ownership Plan (ESOP)
• Company Paid Short & Long Term Disability Insurance
• Flexible Spending Account (FSA) & Dependent Care
• Eligibility for Tuition Assistance and Discounts
• Employee Assistance Program (EAP)