Bank Branch Manager

About the role

The Branch Manager is responsible for the overall leadership, performance, and operational excellence of the Servbank branch. This role ensures the delivery of exceptional customer service, achievement of branch goals, and compliance with regulatory and internal policies. The Branch Manager will lead and develop a team of banking professionals, foster a culture of accountability and service, and serve as a key representative of Servbank in the local community.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. With the addition of Iroquois Federal, founded in 1883 and deeply rooted in Midwest communities, we combine over a century of relationship-based banking with innovative, technology-driven solutions. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals.

Responsibilities

• Lead daily branch operations, ensuring compliance with all banking regulations and Servbank policies.
• Drive branch performance by setting and achieving sales, service, and operational goals.
• Coach, mentor, and develop branch staff, including tellers and universal bankers, to deliver exceptional service and meet performance expectations.
• Oversee cash handling, balancing, audits, and security procedures.
• Manage customer relationships, resolve escalated issues, and ensure a seamless banking experience.
• Collaborate with internal departments (e.g., Compliance, Lending, Marketing) to support branch initiatives.
• Represent Servbank in community events and build local partnerships to enhance brand presence.

Requirements

• Minimum 3–5 years of experience in retail banking, with at least 2 years in a supervisory or management role.
• Strong knowledge of banking operations, compliance, and customer service best practices.
• Proven leadership skills with the ability to motivate and develop a high-performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• NMLS registration (or ability to obtain) required.

Preferred Skills

• Experience with loan origination or mortgage operations is a plus.
• Familiarity with digital banking platforms and CRM tools.
• Bilingual (English/Spanish) preferred but not required.