Universal Banker III (UB III) Paddock Lake

About the role

Universal Banker is responsible for transactional activity, opening and maintaining personal and business accounts, account resolutions, as well as consumer lending duties. This individual will also provide cross-selling opportunities to current and future customers. This position is the face of the bank with the overall purpose of providing quality and efficiency to customers. This position will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options to them. They will educate customers about Community State Bank’s options and refer to the appropriate products and services matching the customer needs.

Responsibilities

Transactional / Customer Assistance

• Process customers’ deposits, withdrawals, loan payments, loan & cash advances, cashier’s checks, money orders, and other routine requests
• Routinely provide customers with necessary information and troubleshoot customer issues
• Assist customers with access to safe deposit boxes, address changes, & travel notifications
• Troubleshoot issues with debit cards, online banking, & account issues
• Collect information for outgoing wire transfers
• Balance and maintain ATM
• Close accounts including IRA’s & HSA’s
• Take loan applications and quote rates, terms, projected payments, as well as handling loan closing

Branch Responsibilities

• Balance and maintain ATM
• Assist customers with access to safe deposit boxes
• Opening and closing operations of branch office
• Assist in cash needs for co-workers and branch
• Provide assistance to Branch Manager as needed

Cross Selling

• Recognize customer cues for appropriate products and services they currently may not be using
• Comply and work toward branch goals to achieve and/or exceed branch growth potential

Account Acquisition

• Open personal & business accounts for new and existing customers
• Perform follow up with customers
• Responsible for account maintenance
• Process customer account changes
• Assist with loan application process

Other Activities

• Demonstrate compliance with all bank regulations for assigned job functions and apply to designated job responsibilities – knowledge may be gained through coursework and on-the-job training; keep up to date on regulation changes
• Follow all bank policies and procedures, compliance regulations, and complete all required, annual required, or job-specific training
• Promote CSB as a relationship community building financial institution with focus on volunteerism and teamwork
• Provide co-workers with positivity and support
• Have a strong desire to train in a set of activities designed to impart knowledge and enhance job skills

Requirements

Education & Experience

• High school diploma or equivalent GED
• Some banking or sales experience required

Responsibility & Decision-Making

• Recognize suspicious behavior and make decisions on when to consult higher management on transactions
• Assume additional responsibility when Retail Manager is out of the office
• Provide solutions and options to customers

Physical Demands

• Ability to lift boxes of coin and work in a fast-paced environment

Work Environment

• Fast paced