Universal Banker III - Krum, Texas

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose.

About the Role

The Universal Banker serves as a full-service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and Financial Service Representative (FSR), providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Responsibilities

• Serves customers quickly, accurately, efficiently, and confidentially according to SouthState Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service.
• Identifies customer needs and expectations by listening for clues; expands customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Ensures compliance with all banking regulations, including Regulation CC and the Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology with the ability to discuss and enroll customers in self-service options.

Teller Duties

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area; may assist in guiding and training new tellers.
• Allows customers access to safe deposit boxes as needed.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks and balances transactions daily.
• May service/balance ATM and utilize the branch capture system.
• Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Follows the branch’s security and audit procedures and understands the function and operation of security devices.

Financial Service Representative (FSR) Duties

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Handles services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion; directs customers with difficult problems to other sources for assistance.
• Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Shows sincere appreciation for each customer’s time and business; provides business cards as needed.
• Follows the branch’s security and audit procedures and understands the function and operation of security devices.
• Ensures branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

Universal Banker Functions

• Eighteen months of teller or cash handling experience; recommended 3 years of customer relationship building or sales experience.
• Demonstrated expertise in Teller II and basic FSR job functions.
• May include vault responsibilities or back-up vault responsibilities.
• Has increased approval limits in approving teller transactions and signing off on checks.
• May have established consumer lending goals.
• Performs other duties as assigned.

Requirements

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service; previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

Training

• The SouthState Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

Physical Demands

• Must be able to lift up to 50 pounds.
• Must be able to stand and/or sit for long periods of time.
• Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Work Environment

This position is typically in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with access to a break room or restroom during breaks. Travel may be required for meetings or training as needed.

Work Location: 1101 E. McCart St. Krum, Texas 76249