Universal Banker III - Lakeway, Texas

About the role

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management.

Responsibilities

The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank. Essential functions include:

• Serving customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards
• Knowing and understanding the products and services offered by the Bank
• Identifying customer needs and expectations by listening for clues and making referrals
• Presents a neat and professional personal appearance, in accordance with bank policy
• Ensuring compliance to all banking regulations

Teller duties include processing transactions, maintaining a neat and orderly work area, and balancing transactions daily. FSR duties include opening new deposit accounts, handling services such as stop payments and wire transfers, and resolving customer problems and complaints.

Requirements

To be successful in this role, you should have:

• Eighteen months of teller or cash handling experience and recommended 3 years customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Good interpersonal skills, good computer skills, and ability to read, write, speak, and understand English

Qualifications, Education, And Certification Requirements

Education: High School diploma or equivalent. Experience: Cash handling, sales, customer service. Previous banking experience preferred.

Skills

Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

Benefits

SouthState is committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. Individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose.

Work Environment

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

Physical demands include lifting up to 50 pounds, standing and/or sitting for long periods of time, and effectively accessing and interpreting information on computer screens, documents, reports, and cash denominations.

Travel may be required to come to meetings or training as needed. Work Location: 3209 Ranch Road 620 S. Lakeway, Texas 78738