Universal Banker II - Krewstown

Duties and Responsibilities

• Greet customers with a warm and friendly smile, creating a welcoming atmosphere.
• Provide service to customers in a timely and professional manner.
• Process transactions efficiently and accurately, such as deposits, withdrawals, loan payments, and account inquiries.
• Handle large sums of cash and maintain assigned limits; cash settlement.
• Supervise responsibilities in support of branch leadership and goals.
• Educate customers on our wide range of banking products and services.
• Identify opportunities to cross-sell bank products and services.
• Stay up to date with industry trends and product knowledge.
• Collaborate with team members and other departments.
• Attend quarterly Job Family meetings in corporate headquarters.
• Adhere to banking regulations and compliance standards.
• Embrace a culture of continuous improvement.
• Proactively resolve all customer issues.
• Build relationships and sell consumer credit products with an NMLS license.
• Reports on teller differences daily.
• Assists in the development of new business for Firstrust.
• Is alert to expressed customer/prospect needs to suggest appropriate services.
• Directs customers to appropriate person to establish business relationships.
• Performs other responsibilities as requested by branch management.

Qualifications

• High School diploma or equivalent.
• Minimum of two years of face-to-face customer service experience, preferably in a banking or retail environment with cash handling experience.
• PC Literacy.
• Experience with Sales force or comparable Customer Relationship Management system a plus.
• Ability to navigate multiple software applications.
• NMLS or Notary a plus.
• Proficient in using banking software and technology, with a high level of accuracy in cash handling and transaction processing preferred.
• Knowledge of banking regulations and compliance standards preferred.
• Knowledgeable of Bank products such as Mortgages, Auto Loans, Home Equity.
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Detail-oriented with excellent organizational and multitasking abilities.
• Excellent judgment, decision, and problem-solving skills.
• Able to maintain confidentiality, use tact and diplomacy.
• Able to adapt to changing priorities and work effectively in a fast-paced environment.
• Positive attitude, with a genuine passion for helping others and providing exceptional customer service.
• Commitment to personal and professional growth, with a desire to learn and develop new skills.
• Professional demeanor and appearance, reflecting our bank's commitment to excellence.