Universal Banker II

JOB DUTIES AND RESPONSIBILITIES

• Identify sales opportunities, deepen existing relationships, and grow market share.
• Uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.
• Engage in defined sales activities including uncovering customer needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record.
• Participate in team meetings, contribute toward branch sales goals, engage in divisional campaigns, and celebrate team successes.

CUSTOMER EXPERIENCE

• Making a personal connection with every customer.
• Uncovering their financial needs through meaningful discussion and exploration.
• Making educated product and service recommendations based on expert knowledge of same.
• Providing financial solutions that meet the customer’s needs.

BUSINESS ACUMEN AND TECHNICAL KNOWLEDGE

• A good understanding of the business of banking to include income and expense streams and portfolio of products and services.
• Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank.
• Demonstrate the ability to build relationships and alliances with customers and colleagues.
• Able to demonstrate a high level of proficiency with Salem Five’s digital technology offerings.
• Proficient with mobile smart phones and downloading applications.
• Includes the basics of texting, email, and application management.
• Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).
• Proficient using the Internet (mobile and desktop) to search for and locate information.
• Eager to embrace new and emerging technologies.

BANKING OPERATIONS

• Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, settlement, account opening, debit card issuance, branch opening and closing, audit requirements, compliance requirements, vault and ATM management, and other such functions.
• Must have / develop a full working knowledge of both the traditional ‘sales’ and ‘teller’ functions and routinely perform both.

QUALIFICATIONS

• High school diploma, or equivalent required.
• Two years’ experience in a retail or banking environment required, supervisory experience preferred.
• This position is eligible to be a ‘key-holder’ and when designated as such, is entrusted as a member of the branch’s management team, opening/closing the branch as schedules dictate.
• In the absence of a Manager and/or Assistant Manager, serves as the ‘manager on duty.’
• Uses sound judgement and makes policy decisions as necessary.
• Participates in the interview, hiring, and development of junior branch staff positions and serves as a trainer and coach for same.
• Proven success in delivering a superior experience in a customer-centric environment.

SKILLS

• Federal registration through the National Mortgage Licensing System and individual records in good standing.

BENEFITS

• Comprehensive benefits package including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement.
• Additional perks such as employee referral program, annual holiday reception, summer family outing, and more.

PAY

Salary Range: $45,000 - $60,000 plus incentives

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance.

This range may be modified in the future.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.