Universal Banker II

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside through donations via our Charitable Foundation and branch-level events.

Responsibilities

• Business Development
  • Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.
  • In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services such as business loans, merchant, insurance, and investment services.
  • Engage in defined sales activities to include uncovering customer needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record.
  • Participate in team meetings, contribute toward branch sales goals, engage in divisional campaigns, and celebrate team successes.
• Customer Experience
  • Deliver an exceptional customer experience every time by:
    • Making a personal connection with every customer.
    • Uncovering their financial needs through meaningful discussion and exploration.
    • Making educated product and service recommendations based on expert knowledge of same.
    • Providing financial solutions that meet the customer’s needs.
• Business Acumen and Technical Knowledge
  • Have a good understanding of the business of banking to include income and expense streams and portfolio of products and services.
  • Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Bank.
  • Demonstrate the ability to build relationships and alliances with customers and colleagues.
  • Able to demonstrate a high level of proficiency with Salem Five’s digital technology offerings.
  • Proficient with mobile smart phones and downloading applications, including texting, email, and application management.
  • Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).
  • Proficient using the Internet (mobile and desktop) to search for and locate information.
  • Eager to embrace new and emerging technologies.
• Banking Operations
  • Able to quickly learn and adhere to all policies and procedure related to branch operations to include, but not be limited to, check cashing, deposit taking, settlement, account opening, debit card issuance, branch opening and closing, audit requirements, compliance requirements, vault and ATM management, and other such functions.
  • As all Salem Five retail positions are required to have ‘universal’ branch banking skills, must have or develop a full working knowledge of both the traditional ‘sales’ and ‘teller’ functions and routinely perform both.
• Supervisory Responsibilities
  • This position is eligible to be a ‘key-holder’ and when designated as such, is entrusted as a member of the branch’s management team, opening/closing the branch as schedules dictate.
  • In the absence of a Manager and/or Assistant Manager, serves as the ‘manager on duty.’ In a management capacity, uses sound judgement and makes policy decisions as necessary.
  • Participates in the interview, hiring, and development of junior branch staff positions and serves as a trainer and coach for same.

Requirements

• High school diploma, or equivalent required.
• Two years’ experience in a retail or banking environment required; supervisory experience preferred.
• Proven success in delivering a superior experience in a customer-centric environment.
• Federally registered through the National Mortgage Licensing System with individual records in good standing; NMLS IDs renew annually.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Flexible Spending and Health Savings Accounts.
• 401(k) matching.
• Tuition reimbursement.
• Employee referral program.
• Annual holiday reception and summer family outing.

Pay

Salary Range: $45,000 - $60,000 plus incentives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly required to talk or hear.
• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.