Universal Banker II

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision‑making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers.

Role Overview

The Universal Banker II will play a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet’s culture, values, and commitment to an exceptional customer experience. This position performs all responsibilities of a Universal Banker I—including teller operations, digital support, and needs‑based referrals—with the added capability of opening and servicing consumer deposit accounts.

Responsibilities

• Customer Experience & Relationship Building: Deliver welcoming, professional service across in‑person, phone, and digital channels; conduct meaningful, needs‑based conversations; provide accurate assistance for servicing requests with timely follow‑up.
• Teller Operations & Cash Management: Accurately process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions; balance cash drawer; assist with vault, ATM, night depository, and dual‑control responsibilities; identify suspicious or fraudulent behavior and escalate appropriately.
• Deposit Account Opening & Servicing: Open and service consumer deposit accounts (checking, savings, money market, CDs); complete account maintenance, customer information updates, and documentation reviews; ensure compliance with onboarding, KYC, CIP, identity verification, and policy requirements; educate customers on account features, benefits, and digital access tools.
• Sales, Referrals & Financial Guidance: Identify financial needs and recommend appropriate Nicolet products and services; meet referral, service, and activity expectations aligned with branch goals; refer customers to partners for consumer loans, home equity loans/lines, credit cards, business banking, and investment/wealth services; maintain disciplined outreach, follow‑ups, and pipeline management; conduct internal and external sales calls and other business development activities.
• Problem Resolution & Service Recovery: Resolve account issues, transaction discrepancies, fee inquiries, and debit‑card concerns; use sound judgment to escalate complex issues to Personal Bankers or leadership.
• Operational Excellence, Risk & Compliance: Follow Nicolet policy and applicable regulations (BSA/AML, KYC, OFAC, Reg CC, Reg E, privacy, and security); maintain accurate records, documentation, and audit‑ready practices; adhere to branch operations procedures and risk‑mitigation standards.
• Team Collaboration & Community Engagement: Participate in team huddles; share observations and support branch goals; represent Nicolet in community involvement and customer‑engagement activities; provide informal support to Universal Banker I colleagues.
• Uphold Nicolet’s philosophy and policies, ensuring full compliance with applicable laws and regulations and promoting diversity and inclusion in the workplace.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of banking, customer service, or cash‑handling experience required.
• Prior experience opening consumer deposit accounts preferred.
• Exposure to branch sales, referrals, and basic financial‑services concepts strongly preferred.
• Customer‑service excellence with strong communication and interpersonal skills.
• Knowledge of deposit products, digital tools, branch operations, and onboarding processes.
• Ability to conduct needs‑based conversations and make confident product referrals.
• Accuracy and attention to detail in account opening and cash‑handling environments.
• Strong organizational and problem‑solving skills; ability to prioritize in a dynamic environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 ½ Paid Holidays