Universal Banker II

The user wants me to reformat a job posting into clean, well-structured semantic HTML. I need to follow specific rules: 1. Use

for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule) 2. Use

• for lists of duties/requirements/benefits, and

  for prose 3. Do NOT repeat the job title as a heading 4. Do NOT put Job ID/requisition numbers as headings 5. Preserve ALL substantive information 6. Remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions) 7. Include a section ONLY when the posting has real, specific content for it 8. Never emit a heading followed by filler/placeholder text 9. Never create Pay/Schedule/Benefits sections unless the posting actually states them 10. Output ONLY the HTML fragment — no /, no markdown code fences Let me analyze the job posting: The posting has: - Company description/culture (prose) - Role description (prose) - "As a Universal Banker II, You Will" with several subsections: - Customer Experience & Relationship Building (list) - Teller Operations & Cash Management (list) - Deposit Account Opening & Servicing — Primary Differentiator (list) - Sales, Referrals & Financial Guidance (list) - Problem Resolution & Service Recovery (list) - Operational Excellence, Risk & Compliance (list) - Team Collaboration & Community Engagement (list) - General (list) - Qualifications (list) - Benefits (list) - Some boilerplate at the end (EEO statement, "The above statements...") I need to structure this into appropriate sections. The main sections would be: - About the role (company culture + role overview) - Responsibilities (the "You Will" sections) - Qualifications - Benefits The posting doesn't have explicit Pay or Schedule sections, so I won't create those. I'll use

  for each major section heading. For the responsibilities, I could either make one big "Responsibilities" section with subsections, or make each sub-area a separate section. The instructions say "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't mention subsections. But the responsibilities have clear categories. I think I should make "Responsibilities" as an

  and then perhaps use

  for subsections? But the instructions only mention

  for section headings. However, the example includes "Responsibilities" as a heading. The posting has multiple responsibility categories. I could make each category a separate

  section, but that might be too many. Alternatively, I could have one "Responsibilities"

  and then use

  with grouped items, but that loses the categorization. Looking at the instructions: "Use
  • for any list of duties/requirements/benefits, and

    for prose." It doesn't forbid using

    for subsections, but it says "use

    for section headings". I think the intent is to have top-level sections as

    . The responsibilities categories could be separate

    sections, but that would be many sections. The example headings include "Responsibilities" as one heading. I'll make "Responsibilities" as an

    and then within that, I'll use

    for each category? But the instructions don't mention

    . However, semantic HTML allows

    . The user didn't explicitly forbid it. But to be safe, I'll follow the pattern: use

    for each major section. The major sections are: About the role, Responsibilities, Qualifications, Benefits. For responsibilities, I'll include all the bullet points under one

    but grouped with maybe labels? Or I could make each category a separate

    ? The instructions say "Prefer a few substantive sections over many thin ones." So I should consolidate. I'll structure as: -

    About the role

    with prose paragraphs -

    Responsibilities

    with a
    containing all the bullet points, but I'll keep the category labels as bold text within list items? Or I could use nested lists? The posting has distinct categories with multiple bullets each. I could make a
    for each category, but that would be multiple lists under one heading. That's fine. Actually, I can do:

    Responsibilities

    Customer Experience & Relationship Building

    • ...

    Teller Operations & Cash Management

    • ...
    ... But the instructions only mention

    for section headings. It doesn't say I can't use

    . However, to be safe, I'll use

    for each responsibility category? That would be many

    sections. The instruction: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." This suggests those are the only section headings to use. But the posting has many responsibility categories. I think the best is to have one "Responsibilities"

    and then use

    or for category labels, followed by

    for each category's bullets. But the instruction says "Use
    • for any list of duties/requirements/benefits". It doesn't say I can't have multiple
      under one heading. I'll do:

      Responsibilities

      Customer Experience & Relationship Building

      • ...

      Teller Operations & Cash Management

      • ...
      ... That seems clean and semantic. Similarly for Qualifications and Benefits. Now, the company description at the beginning: "At Nicolet National Bank, our culture is based on..." That's prose about the company and role. I'll put that under "About the role". The "General" section under responsibilities is a list of duties. I'll include that as a category. Qualifications: list of requirements. Benefits: list. The boilerplate at the end: "The above statements are intended to describe the general nature... Equal Opportunity Employer/Veterans/Disabled" - remove. Also, there's no Pay or Schedule info, so no sections for those. Now, write the HTML fragment. Let me draft:

      About the role

      At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

      The Universal Banker II will play a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet’s culture, values, and commitment to an exceptional customer experience. You perform all responsibilities of a Universal Banker I—including teller operations, digital support, and needs‑based referrals—with the added capability of opening and servicing consumer deposit accounts. You engage customers in deeper financial conversations, recommend appropriate Nicolet solutions, and ensure accurate, compliant account‑opening experiences. You also play an important role in identifying and referring credit opportunities, connecting customers with Personal Bankers or lending specialists. You help support branch performance through strong customer engagement, proactive referrals, accurate operations, and adherence to regulatory and compliance standards.

      Responsibilities

      Customer Experience & Relationship Building

      • Deliver welcoming, professional service across in‑person, phone, and digital channels.
      • Conduct meaningful, needs‑based conversations to understand customer goals and recommend solutions.
      • Provide accurate assistance for servicing requests with timely follow‑up to ensure satisfaction.

      Teller Operations & Cash Management

      • Accurately process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions.
      • Balance cash drawer; assist with vault, ATM, night depository, and dual‑control responsibilities.
      • Identify suspicious or fraudulent behavior and escalate appropriately.

      Deposit Account Opening & Servicing — Primary Differentiator

      • Open and service consumer deposit accounts (checking, savings, money market, CDs).
      • Complete account maintenance, customer information updates, and documentation reviews accurately.
      • Ensure compliance with onboarding, KYC, CIP, identity verification, and policy requirements.
      • Educate customers on account features, benefits, and digital access tools.

      Sales, Referrals & Financial Guidance

      • Identify financial needs and recommend appropriate Nicolet products and services.
      • Meet referral, service, and activity expectations aligned with branch goals.
      • Refer customers to partners for consumer loans, home equity loans/lines, credit cards, business banking, and investment/wealth services.
      • Maintain disciplined outreach, follow‑ups, and pipeline management.
      • Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.

      Problem Resolution & Service Recovery

      • Resolve account issues, transaction discrepancies, fee inquiries, and debit‑card concerns with professionalism.
      • Use sound judgment to escalate complex issues to Personal Bankers or leadership.

      Operational Excellence, Risk & Compliance

      • Follow Nicolet policy and applicable regulations (BSA/AML, KYC, OFAC, Reg CC, Reg E, privacy, and security).
      • Maintain accurate records, documentation, and audit‑ready practices.
      • Adhere to branch operations procedures and risk‑mitigation standards.

      Team Collaboration & Community Engagement

      • Participate in team huddles; share observations and support branch goals.
      • Represent Nicolet in community involvement and customer‑engagement activities.
      • Provide informal support to Universal Banker I colleagues, helping build skill and confidence.

      General

      • Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
      • Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
      • Performs all other duties as assigned.

      Qualifications