Universal Banker - Full Time

About the role

Perform a full range of banking services to individual customers and commercial clients as well as providing support to staff. The position is responsible for greeting customers and directing them to the appropriate department or person. Other duties include proving New Accounts and Teller services and cross-selling bank products and services and supporting the other branch needs as needed. Communicate effectively with current and prospective customers. Project a professional image for TrustBank by providing exceptional customer service at all times.

Responsibilities

• Open and close bank when needed.
• Remain flexible to scheduling needs during all Parkside business hours. (Monday – Friday) any shift, 7:45 AM- 6:15 PM, Saturday 7:45 AM - Noon).
• Ensure that customers receive prompt and courteous service.
• Balance drawer cash and vault cash.
• Balance and stock ATM.
• Run teller transactions accurately and efficiently.
• Process night drop deposits.
• Approve checks within limits.
• Assist customers in resolving account related problems.
• Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customer’s needs.
• Assist customers by opening new accounts.
• Give out appropriate loan applications.
• Cross-sell products to customers.
• Issue and redeem certificates of deposit.
• Stay within compliance guidelines when opening and closing all accounts.
• Order ATM/Debit cards and update information, activate, etc.
• Process check orders/re-orders for customers with products for personal and business purposes.
• Order and stock adequate supplies.
• Attend bank meetings and educational seminars as required.
• Maintain over and short reports and transaction reports.
• Ship and order currency and coin from Fed.
• Scan and balance transaction in the proof program.
• Promote TrustBank’s Values and Service Standards.
• Perform other duties as assigned.

Requirements

Must have high school education and be able to master on-the-job training requirements. Prior retail banking experience is desired but not necessary.

Skills

• Experience in sales, relationship management, and cross selling skills are a plus.
• Must be proactive thinking, be able to learn compliance, product knowledge, have problem solving skills, and work collaboratively.
• The ability to perform detailed work with accuracy and cash handling skills are essential.
• Ability to use computer for data entry, word processing, Microsoft Office, and may be assigned spreadsheet work.
• Knowledge and ability to learn the bank’s data processing system.
• Use of personal computer, calculator, telephone, shredder, scanner/copier, and other general office equipment.

Benefits

We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank’s career page.

Pay

The hourly rate for this position is $16 - $20/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate’s qualifications, skills, and experience.

Schedule

The position is a Full-time position, working 40 hours per week. Hours may vary depending on the needs of the bank. Availability on Saturdays is required with one Saturday off a month.