Unit Services Representative - Oncology - Full Time Days

Responsibilities

• Welcome and explain hospital and unit policies and procedures.
• Address problems and concerns from patients, family members, visitors, and physicians.
• Perform clerical support for the unit and Nurse Manager.
• Facilitate communication between guests and hospital staff.
• Answer telephones courteously and professionally.
• Maintain supply levels, track equipment, and order replacements.
• Assist patients and families with non-clinical questions and needs.
• Create awareness of patient satisfaction through unit data and surveys.
• Orient patients to the unit and room, and review the welcome handbook.
• Act as a service recovery champion.
• Ensure the unit environment is safe and free of safety concerns.
• Report safety concerns to the manager.
• Resolve IT and equipment issues as needed.
• Promote patient safety by observing patients as assigned.
• Escort patients and visitors as needed.
• Take minutes at staff meetings.
• Identify and address the needs of the patient population.
• Communicate with patients, parents, and caregivers at their level.
• Adhere to the standards identified in the Medical Center's Organizational Competencies.

Qualifications

• High school diploma or equivalent.
• Proficient computer skills.
• Strong organizational skills and attention to detail.
• Two years of experience in front desk, reception, or customer service roles.
• Proficiency in a second language (preferred).
• Willingness to work every other weekend.
• To work three out of six holidays.
• Rotating schedule/shifts based on needs.