Unit Secretary - Progressive Care Unit (PCU) - Anderson Hospital

About the role

Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit.

Responsibilities

• Troubleshoot and resolve caller problems and specific requests in a timely manner
• Provide excellent, customer-focused service by prioritizing and navigating all internal and external calls promptly and respectfully from internal customers and the community
• Schedule discharge follow‑up appointments
• Assist in recording traumas and codes within the facility
• Perform other administrative or clerical duties and projects as assigned
• Other duties as assigned

Requirements

• Education: High School Degree or GED
• Experience: Prior healthcare clerical work (preferred, not required)
• Training: EPIC Electronic Health Record (EHR) (preferred, not required)

Skills

• Problem‑solving skills
• Basic computer skills
• 25 WPM typing skills
• Excellent communication and interpersonal skills
• Ability to engage with staff and patients in a professional manner
• Ability to be proactive in a rapidly changing environment

Pay

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

Benefits

• Medical, dental, vision, prescription coverage
• HSA/FSA options
• Life insurance
• Mental health resources
• Discounts
• Paid time off, parental and FMLA leave
• Short‑ and long‑term disability
• Backup care for children and elders
• Tuition assistance, professional development and continuing education support