Unit Secretary, Nursing NICU

About the role

Under general supervision, the Unit Secretary manages communications, record keeping, and administrative functions within a patient care unit, including oversight of medication access and transport.

Responsibilities

• Delivering customer-focused reception and information services to patients, visitors, and healthcare providers
• Ensuring the accuracy, confidentiality, and completeness of patient records
• Utilizing automated systems to efficiently manage clinical information
• Coordinating patient appointments, transportation, and the distribution of supplies and materials
• Providing clerical support as required
• Supporting electronic medical record management
• Maintaining the order and appearance of public areas
• Collaborating with support services to resolve housekeeping or maintenance concerns
• Upholding a professional demeanor and demonstrating effective communication skills
• Promoting patient safety by identifying and mitigating risks, reporting adverse events and near misses, and actively participating in safety programs within the hospital or unit

Requirements

• High school diploma or GED
• Minimum of six months of general office experience, preferably within a patient care or service environment
• Proficiency in clerical tasks such as filing, photocopying, and basic keyboarding
• Capability to utilize computer systems for managing patient data
• Excellent communication and interpersonal skills
• Professional phone etiquette
• Strong organizational abilities, including task prioritization, multitasking, and maintaining performance under pressure