Unit Secretary - Ambulatory Care Center Delphos - Eastside Urgent Care

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. We seek individuals committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

About the role

Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary promotes an organized and positive culture.

Responsibilities

• Troubleshoot and resolve caller problems and specific requests in a timely manner.
• Provide excellent, customer-focused service by prioritizing and navigating all internal and external calls promptly and respectfully.
• Schedule discharge follow-up appointments.
• Assist in recording traumas and codes within the facility.
• Perform other administrative or clerical duties and projects as assigned.

Requirements

• High School Degree or GED.
• Prior healthcare clerical work (preferred, not required).
• EPIC Electronic Health Record (EHR) training (preferred, not required).

Skills

• Problem-solving skills.
• Basic computer skills.
• 25 WPM typing speed.
• Excellent communication and interpersonal skills.
• Ability to engage with staff and patients in a professional manner.
• Ability to be proactive in a rapidly changing environment.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage.
• HSA/FSA options and life insurance.
• Mental health resources and discounts.
• Paid time off, parental and FMLA leave.
• Short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.