Unit Secretary - Eastside Urgent Care - PRN

About the role

Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit.

Responsibilities

• Troubleshoot and resolve caller problems and specific requests in a timely manner
• Provide excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt and respectful manner from both internal customers and the community
• Schedule discharge follow-up appointments; assist in recording traumas and codes within the facility
• Perform other administrative or clerical duties and projects as assigned

Requirements

• High School Degree or GED

Preferred Qualifications

• Prior healthcare clerical work
• EPIC Electronic Health Record (EHR) experience

Skills and Abilities

• Problem-solving skills
• Basic computer skills
• 25 WPM typing skills
• Excellent communication and interpersonal skills
• Ability to engage with staff and patients in a professional manner
• Proactive in a rapidly changing environment

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support