Unit Manager

Tellworks Logistics, headquartered in Atlanta, Georgia with locations throughout the United States, is a leading provider of supply chain services. Our company offers warehouse and logistics services as well as value-added services and supply chain consulting for companies who depend on service excellence and require a personalized approach to their materials management requirements.

About the role

This position is a unique opportunity for a seasoned warehouse and operations leader to wield substantial influence in the success and growth of our rapidly growing logistics company known for its entrepreneurial spirit and agility.

Responsibilities

• Overall day-to-day management and oversight of the facility
• Participate in weekly meetings with the Regional Operations Manager, focusing on performance and execution
• Troubleshoot problems including customer, system, or operational issues, and provide corrective action to resolve them
• Record and monitor KPIs (SLAs) per contract; work with the Operations Manager to rectify and resolve underperformance issues
• Ensure all processes related to receiving, product put-away, picking, and shipping are followed; take corrective action when necessary
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols
• Work directly with internal and external management to improve customer relationships
• Perform weekly/monthly cycle counts and consolidations ensuring SLAs are met
• Ensure all asset tag products are properly processed and captured during receiving and shipping to mitigate at-risk liabilities
• Drive process improvement and warehouse process standardization; ensure training is completed as needed
• Lead safety initiatives; maintain the facility in a safe, clean, and orderly condition
• Provide leadership and coaching to site-based team through recruiting, training, and evaluating employees
• Review and approve all overtime and purchases with the Operations Manager
• Oversee warehouse operational requirements by scheduling and assigning employees and following up on work results
• Monitor the RMA order process, ensuring SLAs are met
• Monitor site capacity, working with Operations Manager and customer to regulate material flow; recommend overflow space as needed
• Participate in and facilitate regional customer meetings
• Work with management to ensure all out-of-scope (OOS) activities are tracked, logged, and quoted for customer approval
• Mine and analyze data to generate reports
• Provide work direction and coordinate daily schedules and activities
• Perform all other duties as required by Management

Requirements

• Assertive, energetic, and tireless entrepreneurial spirit
• Strong focus on customer relationship building
• Knowledge of warehousing operations
• 5+ years of experience in warehousing or logistics
• Ability to coordinate intra-departmental functions and meet common objectives
• Leadership experience within project execution and service delivery
• Strong analytical skills

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

Schedule

• Monday to Friday

Work Location

In person