Unit Manager

About the role

Tellworks Logistics, headquartered in Atlanta, Georgia with locations throughout the United States, is a leading provider of supply chain services. The company offers warehouse and logistics services, value‑added services, and supply chain consulting for clients who demand service excellence and a personalized approach to materials management. Tellworks Logistics is a rapidly growing logistics firm known for its entrepreneurial spirit and agility.

Responsibilities

• Manage overall day‑to‑day operations of the facility
• Participate in weekly meetings with the Regional Operations manager focusing on performance and execution
• Troubleshoot customer, system, or operational problems and provide corrective action
• Record and monitor KPIs (SLAs) per contract; work with the Operations Manager to resolve underperformance issues
• Ensure processes for receiving, product put‑away, picking, and shipping are followed; take corrective action when not followed
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols
• Work directly with internal and external management to improve customer relationships
• Perform weekly/monthly cycle counts and consolidations to ensure SLAs are met
• Ensure all asset‑tag products are properly processed and that tagged assets are captured during receiving and shipping to mitigate at‑risk liabilities
• Drive process improvement and warehouse process standardization; ensure training is completed as needed
• Drive safety initiatives; maintain a safe, clean, and orderly facility
• Provide leadership and coaching to site‑based team through active recruiting, training, and evaluating employees
• Review and approve all overtime and purchases with the Operations Manager
• Oversee warehouse operational requirements by scheduling and assigning employees and following up on work results
• Monitor the RMA order process to ensure SLAs are met
• Monitor site capacity; work with Operations Manager and customer to regulate material flow and recommend overflow space as needed
• Participate in and facilitate regional customer meetings
• Work with management to ensure all OOS activities are tracked, logged, and quoted for customer approval
• Mine and analyze data to generate reports
• Provide work direction and coordinate schedules and activities on a daily basis
• Perform other duties as required by management

Qualifications

• Knowledge of warehousing operations with 5+ years of experience
• Ability to coordinate intra‑departmental functions, synthesize and meet common objectives
• Leadership experience and capability within project execution and service delivery

Skills

• Assertive, energetic, and tireless entrepreneurial spirit
• Strong focus on customer relationship building
• Strong analytical skills

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision & Dental insurance

Schedule

Monday to Friday