Unit Customer Service Specialist-Telemetry

Department: Telemetry
Shift: Day
Working Hours: 06:30 – 19:00
Authorized hours: 72.00 hours bi-weekly

About the role

The Unit Customer Service Specialist / Secretary performs a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Responsibilities

• Handle patient and visitor inquiries with sound judgment and self-motivation
• Prioritize tasks, adapt to change, and multitask while performing duties quickly and accurately
• Maintain organized unit operations through efficient administrative support

Requirements

• High school diploma or equivalent (required)
• CPR certification within the first 60 days of employment (required)
• Fluent in English (required)
• Willing to work flexible hours (required)
• Data entry experience and some knowledge of computer programs (preferred)

Skills

• Knowledge of medical terminology
• Strong concentration and organizational skills
• Ability to multitask and work under pressure