Unit Coordinator |Mass Eye and Ear | Surgical Suites

About the role

The Mass Eye and Ear 6th Floor Surgical Suites are a high-volume ambulatory surgery center located within the Mass Eye and Ear main campus. The unit provides specialized surgical care for both adult and pediatric patients and is primarily dedicated to ophthalmology services, including cataract, glaucoma, retina, neuro-ophthalmology, and oculoplastic procedures. Within the department are five operating rooms, five pre-operative bays, and seven recovery bays, supporting a fast-paced surgical environment focused on delivering safe, efficient, and patient-centered care.

Responsibilities

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors, and the clinicians.
• Organizes priorities, completes tasks on time, and manages confidential patient information.
• Partners with nursing to coordinate day-to-day patient flow, including communication regarding patient admissions, discharges, and transfers.
• Provides outstanding service for every customer interaction.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors, and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters accurate and timely information about admissions, discharges, and transfers into the electronic medical record to facilitate efficient patient flow.
• Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties, scheduling of staff, or supervision of unit secretaries.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• High School Diploma or Equivalent (Required)
• Associate degree (Preferred)
• Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. (Preferred)
• 1-2 years of administrative support experience (Required)

Skills

• Proficiency with office procedures and equipment (e.g., filing, copying, scanning, printing, and faxing).
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Time management skills for oneself and others.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Schedule

• 30 hours per week
• Three 10-hour shifts: Monday - Friday, 6:00 am - 4:30 pm
• No weekends or holidays

Pay

Pay range: $18.58 - $26.58 per hour (Grade 3).

Work Location

Onsite at 243-245 Charles Street, Boston, MA.