Unit Care Ambassador - Med/Surg 5th Floor North

About the Role

Responsible for patient care related secretarial duties including scheduling appointments, interacting with patients, families, physicians, and staff. Provides real-time Admission/Transfer/Discharge communication to registration and uses the Transport Tracker System to retrieve and enter patient information, facilitating ancillary department workflows.

5 North is a dynamic, fast-paced unit at Penn State Health Lancaster Medical Center, specializing in orthopedic and spinal surgery patients while also caring for a diverse range of medical-surgical patients. The environment fosters strong collaboration among RNs, PCAs, Physical Therapists, Surgeons, Physicians, and Case Management.

Requirements

• High School Diploma or equivalent required.
• Six (6) months of secretarial and customer service experience required.

Preferred Qualifications

• Knowledge of medical terminology.
• Experience in a medical setting.

Benefits

Penn State Health offers an exceptional benefits package including:

• Medical, dental, and vision coverage with no waiting period.
• Total Rewards Program featuring:
  • Employee Wellness Programs and Fitness Discounts (University Fitness Center, Peloton).
  • Generous Paid Time Off, Personal Time, and Paid Parental Leave.
  • Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
  • Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
  • HR Solution Center, Learning and Organizational Development, Virtual Benefits Orientation, and Employee Exclusive Concierge Service for scheduling.

About the Workplace

Penn State Health Lancaster Medical Center is a 341,000-square-foot, 129-bed acute care hospital providing enhanced access to Penn State Health’s expertise and specialty services for residents of Lancaster and York counties. The team is committed to compassionate care for diverse patient populations, the community, and each other, guided by the core values of Respect, Integrity, Teamwork, and Excellence.

Eligibility for shift differential pay based on company policy or union contract. All individuals selected for this position will undergo a background check appropriate for the role’s responsibilities.