Unified Communications Integration Engineer, Public Safety

About the role

Join Axon 911, a combined force of Prepared and Carbyne under Axon, as we create the only platform that merges modern 911 infrastructure with an AI intelligence layer. This role is pivotal in helping public safety agencies move faster, make better decisions, and deliver better outcomes in critical moments. 911 is the backbone of public safety, yet outdated technology has long hindered its professionals. As a Unified Communications Integration Engineer, you will shape the future of emergency response, building a safer, more connected world through the world's first Cloud-Based Emergency Real-Time Communication Platform.

Responsibilities

• Work as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure
• Configure and troubleshoot Carbyne’s Novel Emergency Communication Platform
• Provide clients with customized communication solutions for Carbyne’s unified communications services
• Install, maintain, integrate, and contribute to PBX projects and UC solutions
• Create and maintain technical specs and solution documents
• Take overall responsibility for onboarding new customers in alignment with customer requirements and solution specifications using Carbyne’s best practices
• Provide technical support and training for the Operations team on 911 emergency communications systems
• Develop a strong understanding of unified communications architecture, networking, and cloud computing
• Interact with a variety of internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers

Requirements

• Proven experience with VoIP architecture
• Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
• Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting
• Understanding of video/audio codecs, packetization, encryption, and transport
• 3+ years of experience in solutions deployment of open-source VoIP solutions
• 3+ years of experience in networking, with proven knowledge and deep understanding of the OSI model and all 7 network layers
• Good understanding of Linux environments, including bash scripting
• Hands-on experience deploying on private and public network/security clouds (AWS)

Nice-to-Haves

• Industry certifications like CCIE, CCNP, CCNA Voice
• Knowledge of Docker and Kubernetes
• Knowledge of AWS infrastructure

Schedule

This is a hybrid role, with an expectation of four days per week in office.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional & mental wellness support
• Learning & development programs
• Snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.