Unified Communications Engineer-Principal

About the role

In support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a Principal Unified Communications Engineer to join our dynamic team of IT professionals.

Essential Responsibilities

• Develop and implement comprehensive unified communications solutions tailored to the specific needs of the organization, focusing on scalability, security, and optimal performance to ensure long-term effectiveness and adaptability to evolving business requirements.
• Install and set up unified communications systems, encompassing VoIP, video conferencing, instant messaging, and collaborative platforms, to ensure seamless integration and efficient functionality across the organization.
• Monitor and manage the performance and stability of unified communications infrastructure, proactively identifying and resolving issues, while conducting routine maintenance, updates, and security patches to maintain continuous, optimal operation.
• Integrate unified communications systems with other IT components, including network infrastructure, Active Directory, and cloud services, to create a cohesive and efficient technological environment that supports seamless communication and collaboration.
• Implement security protocols to safeguard communication channels, data, and endpoints, while adhering to security standards and regulations to maintain a secure and compliant environment.
• Offer technical support to end-users, troubleshoot and resolve communication-related issues, and provide training as needed to enhance user proficiency and system effectiveness.
• Develop and update comprehensive documentation for unified communications systems, covering configurations, procedures, and best practices to ensure clear guidance and consistency in system management and troubleshooting.
• Create and uphold disaster recovery plans and procedures to maintain business continuity in the event of system failures.

Minimum Requirements (Knowledge, Skills, and Abilities)

• Knowledge in Cisco Unified Communications Manager, Cisco IM & Presence, Cisco Expressway, Cisco Video Teleconferencing Systems, Cisco Session Border Controller, Cisco Meeting Server, Cisco Contact Center Express, VQ Conference Manager, Cisco Unity Connect, MS SQL Databases, Integrated Room Video Teleconferencing Control Systems, ELK Stack, and NetScout.
• Exceptional knowledge in Cisco Collaboration Call flow and SIP signaling.
• Experience with ESXi Virtualization, Nutanix, Docker.
• Familiarity with DISA STIGs and FIPS publications.
• Ability to independently deploy and maintain server-based dial plans, router-based dial plans, and the deployment and management of Cisco UC appliances.
• Experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.X/15.X command syntax.
• Ability to troubleshoot end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks.
• Ability to work a 40-hour work week, normally Monday through Friday.
• Ability to work overtime during critical peaks and be available to meet last minute requests for overtime if needed.
• Ability to travel (5-10%) primarily within 75 miles.
• Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills.
• Ability to work both independently and as part of a team in a dynamic environment.

Clearance Required

• Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI.

Minimum Education

• High School Diploma.

Minimum Years of Experience

• At least 15 years of telecommunications technical experience installing, administering, and upgrading Cisco Unified Collaboration appliances and troubleshooting converged networks that leverage Cisco UC capabilities to interconnect Cisco, Tandberg, and Polycom endpoints, gateways, and teleconference bridge products.

Required Certifications

• Must possess, or be able to obtain, one of the following 8140 IAT Level III baseline certifications before a start date: CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH.

Preferred Qualifications

• Bachelor’s degree in IT related field.
• Foundational knowledge and/or experience with Unified Messaging system, audio conference bridge systems and gateways, voice circuits, and crypto technologies for voice systems.
• Cisco Certified Network Professional (CCNP) Certification.

Compensation Details

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retail benefits (including 401(k) matching).
• Retirement benefits.
• Education reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.