Unified Communications Engineer

Responsibilities

• Resolve Unified Communications user incidents and requests, to include operational voice and video challenges.
• Resolve issues with vendor-specific multi-level video teleconferencing systems.
• Supports Moves/Adds/Changes according to the program Managed Services requirements.
• Provides weekly report activities to manager.
• Supports the enterprise program with the installation of local and/or remote data and voice communications equipment to include but not limited to voice terminals, video conferencing units, concentrators, minicomputers, central processing units, and facsimiles.
• Create and maintain appropriate documentation, including operational instructions.
• Work in a team with standardized solutions based on Cisco technology equipment.

Requirements

• Bachelors Degree and at least 5 years of experience with information networks and related network security.
• Additional 2 years of experience may be substituted in lieu of degree.
• Must meet DoD 8570 IAT II (e.g. Security+).
• DoD 8570 computing environment certification within 6 months of hire.
• Cisco CCNA Voice or equivalent certification.
• Experience with Cisco VTC codes, Cisco VoIP endpoints, Cisco Unified Call Manager (CUCM) version 11.5 or later, Cisco Meeting Server, Cisco Telepresence Management Server or VQ Conference Manager.
• In-depth understanding of standard voice and collaboration protocols, including SIP, H.323, MGCP, and SCCP.
• Solid understanding of fundamental routing and switching concepts, including VLANs, STP, DHCP, and routing protocols like OSPF, BGP, and EIGRP to support voice infrastructure.

Qualifications

• Hands-on knowledge of Cisco Expressway-C and Expressway-E equipment to facilitate secure Mobile and Remote Access (MRA) and business-to-business (B2B) collaboration.
• Technical expertise in configuring Quality of Service (QoS) and Class of Service (CoS) to ensure optimal voice and video packet delivery across the network.
• Experience with SolarWinds Voice/Video QoS product a plus.
• Experience in VMware ESXi and vSphere administration for hosting, configuring, and maintaining virtualized Cisco UC applications.
• Active Cisco Certified Network Associate (CCNA) certification is highly preferred, demonstrating a strong grasp of foundational networking and collaboration principles.

Benefits

• Must have a current / active Top Secret / SCI Clearance and be willing and able to obtain a polygraph.

Pay

N/A

Schedule

N/A

Skills

• Information networks and related network security.
• Cisco CCNA Voice or equivalent certification.
• Quality of Service (QoS) and Class of Service (CoS).
• Virtualized Cisco UC applications.
• Top Secret / SCI Clearance.

Benefits

• Top Secret / SCI Clearance.