Unified Communication Engineer

Position Summary

The Unified Communications Engineer role requires an innovative thinker who can apply traditional telecommunications concepts to the world of cloud and digital transformation. The UC engineer is responsible for designing, deploying, supporting, and operating the Jupiter Medical Unified Communications Team for a campus distributed and remote environment. This role requires strong demonstrated skills with enterprise communications and regular interactions with cross functional teams, clients, and vendors. You will be responsible for producing all required deliverables including the following:

• Development and management of an enterprise Mobile Device Management (MDM) program that encompasses enterprise owned assets and accommodates BYOD appropriately.
• Design, deployment, and management of enterprise voice communication utilizing VOIP and traditional PBX topologies to support growing organization communications needs.
• Participate in the design of communications solutions that support collaboration of clinical workers and improve care outcomes for the organization.
• Design, deploy, and manage conference room and meeting collaboration solutions that simplify collaboration and improve productivity.
• Contribute to the development and management of in-room patient entertainment and engagement solutions.
• Absolute technical lead role in problem resolution and root cause analysis.
• Maintain a program for maintaining highly reliable and readily available end-user mobility devices.
• Participate in the design and operation of resilient communications solutions that support incident/disaster response scenarios.
• Maintain a structure for ongoing tier3 resolution for all communications issues and problems.
• Identifying inefficiencies in the environment and seeking to address those with training, process changes, and the appropriate use of technology.
• Determining criticality of business issues, identifying business impact and escalating problems to upper management.
• Maintaining accurate and timely status updates on tickets.
• Assisting in creating and reviewing technical documentation, knowledge base, and user guides.
• Performing problem investigation, diagnosis, and root cause analysis with the goal of mitigating the risk of recurring issues.

Team Member Competencies

• Establishing Relationships
• Peer Support
• Inspiring and Motivating Others
• Acting with Integrity
• Championing for Change and Innovation

Physical Requirements

• Frequently required to sit for long periods (>1 hour)
• To bend
• To answer/use telephone
• To lift 5 to 50lbs.
• To hear/speak in person, on the phone
• To be exposed to noise
• Constantly required to operate computers
• To use overall vision, reading/close-up work, peripheral vision
• To display dexterity through handling, grasping, feeling, fingering
• To concentrate, make decisions
• To have public contact, deal with demanding situations
• Occasionally required to travel to different campuses