Unified Communications Engineer

JOB SUMMARY

The Unified Communications Engineer II will analyze, design, install, administer, maintain, and troubleshoot the company's Unified Communications (UC) infrastructure. They also perform operational tasks like scheduled maintenance, project work, and installation tasks, collaborating with other IT Engineering staff.

ESSENTIAL FUNCTIONS

• Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transition to VoIP.
• Research, develop, design, and implement IP-based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments.
• Analyze and record systemic problems and suggest methods of resolution.
• Consult, configure, set up, functional test, and verify business requirements are met.
• Troubleshoots hardware, software, and configuration issues in support of the VoIP PBX infrastructure and associated interfaces.
• Monitors and manages capacity of UC resources environments.
• Aids in the development of a Unified Communications disaster recovery plan.
• Documents and submits new content to the knowledge base.
• Supports on-call rotation staff in facilitating after-hour work functions associated with upgrades, patches, and installations.
• Uses excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers.
• Builds positive working relationships with team members, managers, and all departments.
• Prioritizes and responds promptly based on severity levels to customer needs.
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families, and others outside the organization.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

EDUCATION

• Other / Certificate in Information Technology, Computer Science or a related discipline.
• Bachelor’s in Information Technology, Computer Science or a related discipline.
• Preferred: Masters in Information Technology, Computer Science or a related discipline.

EXPERIENCE

• 3 years in Support of Unified Communications technologies.
• 4 years in Support of Unified Communications technologies.

LICENSE AND CERTIFICATIONS

• IP Networking, Voice Networking Upon Hire Required.
• Information Technology Infrastructure Library Foundation Certification - Certification, ITIL Foundation and IP and Voice Communications Certified Technologist. Upon Hire Preferred.