Information Technology Analyst Principal (Principal Unified Communications Engineer)

About the role

The County of Solano, CA seeks an experienced Principal Unified Communications Engineer to lead enterprise communications strategy, cloud communications adoption, contact center modernization, collaboration technologies, and vendor-delivered communications solutions.

Responsibilities

• Serve as a trusted advisor across Countywide communications initiatives, ensuring platforms are secure, resilient, scalable, cost-effective, and aligned with organizational goals.
• Guide the implementation and optimization of Cisco Unified Communications, cloud calling, contact center technologies, and collaboration platforms.
• Evaluate and recommend modernization efforts in networking, communications security, and other relevant areas.
• Collaborate with stakeholders to identify and implement solutions that enhance communication efficiency and support organizational objectives.
• Lead technical projects and initiatives, providing expert guidance and problem-solving skills.

Requirements

• Deep experience with Cisco Unified Communications, cloud calling, contact center technologies, collaboration platforms, communications security, networking, and modernization efforts.
• Proven ability to lead complex technical projects and provide strategic direction.
• Strong analytical and problem-solving skills, with a focus on technology-driven solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Ability to work independently and manage multiple tasks and priorities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Minimum of 10 years of relevant experience in unified communications, cloud communications, contact center technologies, or related fields.
• Experience with Cisco Unified Communications, cloud calling, contact center technologies, and collaboration platforms.
• Knowledge of communications security, networking, and modernization efforts.

Skills

• Technical proficiency with Cisco Unified Communications, cloud calling, contact center technologies, and collaboration platforms.
• Strategic thinking and ability to lead technical projects.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.

Pay

$143,186.92 - $174,044.60 Annually

Schedule

N/A