Unemployment Operations & Verifications Coordinator

About the role

As the Operations and Verifications Coordinator, you will assist the Unemployment Insurance Claims Team with resolving state inquiries (including child support fact-finding documents, mortgage and earning verifications, wage audits, and more) and remitting other necessary information to state agencies. This is a highly cross-functional role, working across teams with Customer Success, Mailroom and Workplace, Business Operations, Onboarding, and Payment Tax Unit. By timely remitting documentation to the correct interested party, you play a key role in maintaining the integrity within the program for all stakeholders and add value to Justworks customers.

Responsibilities

• Process child support, mortgage, wage audit, earnings and benefit verification as well as other urgent requests from state departments accurately and timely.
• Manage heavy mail volumes; collect, scan, sort and file mail.
• Partner with the mailroom to ensure that the department’s mail is uploaded and properly assigned to the appropriate workflow boards.
• Collaborate closely with the Senior Coordinator of Unemployment Operations and Verification to provide direct support to the claims and registration teams.
• Pull, organize and take actions on documents retrieved from multiple states' websites accordingly.
• Partner with the Unemployment Department to ensure that out-going and in-coming mail is addressed and sent to the appropriate state agency and other responsible parties.
• Partner with Unemployment Hearing Representative to complete pre-hearing requirements such as document submissions to state agencies, witnesses, and claimants; schedule witness preparation meetings and complete hearing registrations.
• Assist senior team members in building out internal resources (help articles, training decks, etc.).
• Handle the processing of unemployment claim-related documents through the Non-State Information Data Exchange Systems (SIDES) format.
• Audit, verify, and protest unemployment benefit charge statements.
• Perform complete pulls from the state portal for unemployment-related documents.
• Verify the accuracy and completeness of retrieved documents.
• Triage documents and cases appropriately for efficient assignments.
• Communicate effectively with internal stakeholders regarding document status and requirements.
• Perform other related duties as assigned.

How You Will Do Your Work

• Detail-oriented – exercises extreme attention to detail; thorough, accurate, organized, productive; seeks to understand cause and effect.
• Ethical practice – integrates core values, integrity and accountability throughout all organizational and business practices.
• Clear communication – articulates thoughts and expresses ideas effectively using oral, written,