Verifications Coordinator

Essential Job Duties

• Build and maintain collaborative working relationships with Agents
• Use Tenstreet to organize, filter, and track verification requests
• Complete verification requests by phone, email, fax, or approved third-party providers
• Contact companies and agents regarding outstanding verification information
• Respond to emails regarding driver verification status
• Scan completed verifications into Driver360 and submit them for review
• Update Clearinghouse information by entering completed query data into Driver360 and Tenstreet
• Aid with training others as needed

Requirements

• High school diploma or equivalent
• Customer service experience
• Basic computer skills
• Proficiency with Microsoft Outlook and Word
• Strong typing skills
• Strong organization and time-management skills, including the ability to shift priorities as work demands change
• Ability to work independently and collaboratively
• Sound critical-thinking and problem-solving skills, with the ability to identify missing or conflicting information and determine the appropriate next step
• Strong attention to detail and the ability to apply established criteria consistently when reviewing records
• Positive attitude
• Excellent verbal and written communication skills

Preferred Qualifications

• Trucking industry experience
• Experience reviewing detailed information, entering data, or maintaining electronic records
• Administration experience; email crafting and answering phones in a fast-paced environment
• Proficiency with Microsoft Excel
• Familiarity with Federal DOT rules and regulations