Unemployment Insurance Fraud Investigator

About the role

Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.

Responsibilities

• Detect, investigate, and document cases of improperly or fraudulently claimed unemployment benefits.
• Explain complex federal and state laws, procedures and various unemployment programs to claimants, employers and other local, state and federal agencies in easily understood terms.
• Collect and weigh information and evidence collected to make a fraud determination and collection.
• Recognize eligibility issues and apply proper state and federal statutes, administrative rules, case law, policies and written guidelines to make fraud determinations.
• Prepare accurate investigative reports.
• Accurately enter and apply penalties into a computer system to ensure proper determinations are sent.
• Conduct investigative interviews with individuals being investigated. This may require travel to the local offices, locations more convenient to the claimant or county jails.
• Act as an expert witness in administrative law hearings, U.S. Federal Bankruptcy hearings or in criminal court prosecutions.
• Essential functions of this position require travel on most workdays to inspect, audit, examine, survey, or investigate clients, customers, or other regulated entities and write reports at those sites or employee’s home.
• Employee reports to the agency’s office for occasional meetings or events.
• Number and timing of work hours may vary daily or weekly to accommodate operational needs and staffing concerns at the client’s or customer’s worksite, minimize expenditures for repeated visits to complete the work, and allocate resources to complete assigned work effectively.
• The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
• This role may be utilized in a supervisory capacity based on agency needs.

Requirements

• Successfully complete the Fraud Investigator training program.
• Be willing to travel with reasonable accommodation.
• The ability to be organized and have attention to detail.
• The ability to compute complicated payroll procedures and basic mathematical functions.
• The ability to partner with local, State and Federal law enforcement agencies and prosecutors.
• The ability to work well under pressure and able to always maintain a professional disposition.
• A broad knowledge of the UI system, laws, and policies necessary to discover and investigate potentially fraudulent activity.
• Knowledge of how to conduct interviews that display good communication skills under unfavorable and adverse conditions.
• Must have a High School Diploma or a High School Equivalent (HSE).
• A degree is not required. However, a High School Diploma or High School Equivalent (