Underwriting/Operations Assistant - Contrac Pac (Lynwood, WA; Seattle, WA or Tempe, AZ)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to those headings if present. We have:
- Position Purpose (could be "About the role")
- Principal Duties & Responsibilities (Responsibilities)
- Education & Experience (Requirements/Qualifications)
- Knowledge, Skills, & Competencies (Skills)
- Compensation Overview (Pay)
- Total Rewards (Benefits)
- Personal & Professional Growth (maybe Benefits? but could be separate? Not required)
- Diversity & Inclusion (maybe not needed)
We should include sections only when posting has real specific content. We have content for each.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO etc. The posting includes Diversity & Inclusion and EEO statement at end; we should remove that boilerplate. Also remove "Apply today to make a difference with us." maybe not needed? It's not boilerplate but could be considered application instruction; we should remove application instructions. The instruction says remove application instructions. So we should drop lines like "Apply today to make a difference with us." Also "For decades, our financial track record has been stellar..." maybe part of About Us but not boilerplate; we can keep as part of About the role? Actually "About Us" is not a required heading but we could incorporate into "About the role". The instruction says we can use headings like About the role, Responsibilities, etc. So we can create an "About the role" section that includes the Position Purpose and maybe some of the About Us description.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep details like duties list, education/experience, skills, compensation range, total rewards details.
We must use - for any list of duties/requirements/benefits, and
for prose.
We need to output only HTML fragment, no /, no markdown.
Let's extract content:
About Us paragraph: "We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company."
Position Purpose: "Provide effective and timely support to Contrac Pac Underwriters and Agency base. Support Underwriting by creating policy documents, ensure compliance with regulatory requirements, maintain electronic underwriting files, and provide basic operational underwriters. Provide telephone support for incoming calls from internal and external contacts."
Principal Duties & Responsibilities list:
- Maintain agency and producer information in portal system.
- Provide telephone support for all incoming calls from agents, customer and underwriters.
- Assist corporate compliance/producer licensing with agent licensing issues and with special projects as requested.
- Monitor and process all email requests coming through department email queue.
- Create policy documents which represent the insurance transaction bound by the underwriter. Ensure the policy issuance complies with regulatory requirements for each insurance transaction.
- Order loss runs as requested.
- Maintain electronic underwriting file.
- Assists with special projects and other duties when needed.
- As necessary, re-format data for import into front end system.
- Provide basic operational support for the product line’s underwriters.
Education & Experience:
"Typically requires a high school diploma; Associates degree preferred
2+ years of related experience for consideration[OR] equivalent level of education and experience
Direct commercial Insurance experience preferred"
Knowledge, Skills, & Competencies:
- Ability to follow operations procedures as outlined by the Operations Manager.
- Ability to meet processing deadlines with minimal error.
- Ability to manage a variety of projects, both long- and short-term simultaneously.
- Strong organizational, prioritization and communication skills
- Ability to work in a team environment
- Intermediate to proficient with Windows and Microsoft Office (Teams, Excel, Outlook and Word)
Compensation Overview:
"The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.
Base Pay Range $22.01 - $29.29"
Total Rewards:
"At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
Financial Incentives
Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Health & Wellness
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
Training & certification opportunities
Tuition reimbursement
Education bonuses"
We could also include Diversity & Inclusion but it's boilerplate EEO; we should remove.
We need to avoid repeating job title. No headings for Job ID etc.
We need to decide which sections to include: About the role (combining About Us and Position Purpose), Responsibilities (Principal Duties), Requirements (Education & Experience), Skills (Knowledge, Skills, & Competencies), Pay (Compensation Overview), Benefits (Total Rewards). Possibly also Personal & Professional Growth could be part of Benefits but we already have Benefits section covering many items; we could include Personal & Professional Growth as part of Benefits or separate but instruction says prefer few substantive sections over many thin ones. So we can incorporate Personal & Professional Growth into Benefits section as a subsection maybe as a list.
We must not create headings with filler text. All sections have real content.
We need to output HTML with
headings and
or
- .
Let's craft:
About the role
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Provide effective and timely support to Contrac Pac Underwriters and Agency base. Support Underwriting by creating policy documents, ensure compliance with regulatory requirements, maintain electronic underwriting files, and provide basic operational underwriters. Provide telephone support for incoming calls from internal and external contacts.
But maybe we should keep Position Purpose separate as a paragraph after About Us. That's fine.
Responsibilities
- Maintain agency and producer information in portal system.
- Provide telephone support for all incoming calls from agents, customer and underwriters.
- Assist corporate compliance/producer licensing with agent licensing issues and with special projects as requested.
- Monitor and process all email requests coming through department email queue.
- Create policy documents which represent the insurance transaction bound by the underwriter. Ensure the policy issuance complies with regulatory requirements for each insurance transaction.
- Order loss runs as requested.
- Maintain electronic underwriting file.
- Assists with special projects and other duties when needed.
- As necessary, re-format data for import into front end system.
- Provide basic operational support for the product line’s underwriters.
Requirements
Typically requires a high school diploma; Associates degree preferred. 2+ years of related experience for consideration OR equivalent level of education and experience. Direct commercial Insurance experience preferred.
Skills
- Ability to follow operations procedures as outlined by the Operations Manager.
- Ability to meet processing deadlines with minimal error.
- Ability to manage a variety of projects, both long- and short-term simultaneously.
- Strong organizational, prioritization and communication skills.
- Ability to work in a team environment.
- Intermediate to proficient with Windows and Microsoft Office (Teams, Excel, Outlook and Word).
Pay
The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.
Base Pay Range $22.01 - $29.29
We could keep the strong tag but not required; we can just put plain text.
Benefits
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
- Financial Incentives
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
for prose. We need to output only HTML fragment, no /, no markdown. Let's extract content: About Us paragraph: "We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company." Position Purpose: "Provide effective and timely support to Contrac Pac Underwriters and Agency base. Support Underwriting by creating policy documents, ensure compliance with regulatory requirements, maintain electronic underwriting files, and provide basic operational underwriters. Provide telephone support for incoming calls from internal and external contacts." Principal Duties & Responsibilities list: - Maintain agency and producer information in portal system. - Provide telephone support for all incoming calls from agents, customer and underwriters. - Assist corporate compliance/producer licensing with agent licensing issues and with special projects as requested. - Monitor and process all email requests coming through department email queue. - Create policy documents which represent the insurance transaction bound by the underwriter. Ensure the policy issuance complies with regulatory requirements for each insurance transaction. - Order loss runs as requested. - Maintain electronic underwriting file. - Assists with special projects and other duties when needed. - As necessary, re-format data for import into front end system. - Provide basic operational support for the product line’s underwriters. Education & Experience: "Typically requires a high school diploma; Associates degree preferred 2+ years of related experience for consideration[OR] equivalent level of education and experience Direct commercial Insurance experience preferred" Knowledge, Skills, & Competencies: - Ability to follow operations procedures as outlined by the Operations Manager. - Ability to meet processing deadlines with minimal error. - Ability to manage a variety of projects, both long- and short-term simultaneously. - Strong organizational, prioritization and communication skills - Ability to work in a team environment - Intermediate to proficient with Windows and Microsoft Office (Teams, Excel, Outlook and Word) Compensation Overview: "The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range $22.01 - $29.29" Total Rewards: "At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee. Financial Incentives Annual bonus plans Employee stock ownership plan (ESOP) 401(k) — automatic 3% company contribution Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) Work & Life Paid time off (PTO) and holidays Paid volunteer time off (VTO) to support our communities Parental and family care leave Flexible & hybrid work arrangements Fitness center discounts and free virtual fitness platform Employee assistance program Health & Wellness Comprehensive medical, dental and vision benefits Flexible spending and health savings accounts 2x base salary for group life and AD&D insurance Voluntary life, critical illness, & accident insurance for purchase Short-term and long-term disability benefits Personal & Professional Growth RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include: Training & certification opportunities Tuition reimbursement Education bonuses" We could also include Diversity & Inclusion but it's boilerplate EEO; we should remove. We need to avoid repeating job title. No headings for Job ID etc. We need to decide which sections to include: About the role (combining About Us and Position Purpose), Responsibilities (Principal Duties), Requirements (Education & Experience), Skills (Knowledge, Skills, & Competencies), Pay (Compensation Overview), Benefits (Total Rewards). Possibly also Personal & Professional Growth could be part of Benefits but we already have Benefits section covering many items; we could include Personal & Professional Growth as part of Benefits or separate but instruction says prefer few substantive sections over many thin ones. So we can incorporate Personal & Professional Growth into Benefits section as a subsection maybe as a list. We must not create headings with filler text. All sections have real content. We need to output HTML with
headings and
or
- .
Let's craft:
About the role
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Provide effective and timely support to Contrac Pac Underwriters and Agency base. Support Underwriting by creating policy documents, ensure compliance with regulatory requirements, maintain electronic underwriting files, and provide basic operational underwriters. Provide telephone support for incoming calls from internal and external contacts.
But maybe we should keep Position Purpose separate as a paragraph after About Us. That's fine.Responsibilities
- Maintain agency and producer information in portal system.
- Provide telephone support for all incoming calls from agents, customer and underwriters.
- Assist corporate compliance/producer licensing with agent licensing issues and with special projects as requested.
- Monitor and process all email requests coming through department email queue.
- Create policy documents which represent the insurance transaction bound by the underwriter. Ensure the policy issuance complies with regulatory requirements for each insurance transaction.
- Order loss runs as requested.
- Maintain electronic underwriting file.
- Assists with special projects and other duties when needed.
- As necessary, re-format data for import into front end system.
- Provide basic operational support for the product line’s underwriters.
Requirements
Typically requires a high school diploma; Associates degree preferred. 2+ years of related experience for consideration OR equivalent level of education and experience. Direct commercial Insurance experience preferred.
Skills
- Ability to follow operations procedures as outlined by the Operations Manager.
- Ability to meet processing deadlines with minimal error.
- Ability to manage a variety of projects, both long- and short-term simultaneously.
- Strong organizational, prioritization and communication skills.
- Ability to work in a team environment.
- Intermediate to proficient with Windows and Microsoft Office (Teams, Excel, Outlook and Word).
Pay
The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.
Base Pay Range $22.01 - $29.29
We could keep the strong tag but not required; we can just put plain text.Benefits
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
- Financial Incentives
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)