Underwriting Operations Assistant (Commercial Insurance Programs)

Responsibilities

• Provide operational support for Program Business and Commercial Lines, ensuring accurate, timely policy service and administrative processing
• Cook with agents, third-party vendors, production teams, and internal partners to resolve service needs, answer questions, and support workflow execution
• Process policy transactions, including ordering inspections, issuing/processing policies and endorsements, and ordering audits as required
• Run routine reports and create ad hoc/custom reports to support underwriting, operational tracking, and service metrics
• Manage premium finance notices by reviewing Notices of Financed Premium, communicating cancellation notices, and verifying payments and eligibility for reinstatement requests
• Prepare and issue required policy notices in accordance with state regulations and company guidelines (e.g., Cancellation, Non-Renewal, Conditional Renewal)
• Process monthly commission statements for direct-bill business and follow up on exceptions as needed
• Perform quality checks and support audits to confirm work is complete, accurate, and processed within service timelines
• Partner with your manager and teammates to align priorities, maintain consistency, and deliver key operational commitments
• Deliver responsive customer service by coordinating deliverables and helping ensure adherence to underwriting guidelines and service standards
• Manage incoming and outgoing mail daily, distributing items to the appropriate parties and maintaining organized records
• Learn and apply underwriting workflows, systems, and service metrics for assigned lines of business and coverages
• Own your work by identifying issues early, working with agents and underwriting partners to resolve them, and escalating when appropriate

Requirements

• Minimum of 3 years prior experience in the Property and Casualty industry recommended – Experience in ConceptOne or other Agency Management System a plus
• Foundational knowledge of insurance coverages, procedures, and terminology
• Proficient with Microsoft Excel and Adobe
• Strong problem solving, math, and time management skills
• Excellent communication skills, both verbal and written
• Adaptive to learning multiple technology platforms
• Strong interpersonal skills to develop and maintain positive internal and external relationships

Benefits

Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement.