Senior Underwriting Operations Assistant

About the role

The successful candidate will join Hamilton's growing Business/Services Operations in the US. This role supports Hamilton's growing E&S segment in the US, covering General Liability, Products Liability, Allied Medical, Management Liability, and other new products.

Responsibilities

• Liaise with underwriting teams to enter business into the underwriting system by following agreed guidelines
• Generate and issue accurate policy documentation based on Underwriting Procedures guidelines and order inspections and premium audits where applicable
• Ensure that all active brokers are vetted through the compliance system and updated in the underwriting system in accordance with their business agreements with Hamilton
• Set up and maintain comprehensive electronic policy files
• Affiliate with the processing of cancellation notices, including non-renewals, non-pay, etc.
• Manage the renewal letter solicitation process for applicable products to assure renewal information for underwriters is received before renewal dates
• Maintain and update the forms library for each product for the Operations Manager, Hamilton Select and other stakeholders
• Support the Operations Manager, Hamilton Select and other stakeholders as required
• Affiliate in the training of other team members
• Conduct various projects as assigned

Requirements

• Proven administrative support experience working within the insurance industry preferred
• This role requires understanding of the contractual documentation issued by Underwriters
• Some exposure to E&S lines preferred
• Knowledge of Microsoft Office products
• Ability to quickly learn new software & systems
• Good customer service and organizational skills
• Good problem-solving abilities and attention to detail
• Effective communication skills
• Collaborative spirit
• Results-oriented and growth mindset

Conduct Standards

• You must act with integrity
• You must act with due skill, care and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators
• You must pay due regard to the interests of customers and treat them fairly
• You must observe proper standards of market conduct