Senior Underwriting Operations Manager

About the role

This is a hybrid role based in either South Florida or Long Island, New York, combining in-office collaboration with remote flexibility once a week.

Responsibilities

• Lead day-to-day underwriting and operations workflow across the full loan lifecycle, from setup and disclosure through underwriting, closing, and post-closing
• Serve as the in-house underwriting authority across all residential loan types, including Conventional, FHA, VA, Jumbo, Non-QM, DSCR, bank statement, and foreign national programs
• Manage, train, and develop the operations team, setting clear standards for quality, turn times, and accountability
• Partner directly with executive leadership to identify bottlenecks, design solutions, and implement process improvements
• Develop, refine, and document operational procedures, pipelines, and service level expectations as the company scales
• Collaborate cross-functionally with sales, pricing, closing, secondary, and compliance teams
• Step into files personally when needed — reviewing, problem-solving, and keeping the pipeline moving
• Monitor pipeline health, turn times, and quality metrics, and report to leadership
• Support hiring, onboarding, and training as the operations team grows
• Ensure loans meet investor guidelines, internal credit standards, and regulatory requirements
• Stay current on investor guidelines, overlays, and regulatory changes

Requirements

• 7+ years of residential mortgage operations experience, with deep hands-on underwriting expertise
• Demonstrated experience underwriting across agency and non-agency products, including Non-QM, DSCR, and bank statement programs (DE/SAR certification a strong plus)
• Prior experience managing, training, and developing operations or underwriting teams
• Working knowledge of the full mortgage lifecycle across all departments, including origination, processing, closing, funding, post-closing, secondary, and compliance
• Encompass experience required; nCino and Optimal Blue experience a plus
• Solid understanding of federal and state mortgage regulations, including TILA, RESPA, TRID, and Fair Lending requirements
• Exceptionally organized and self-directed, with the ability to identify what needs to be done and execute without waiting to be asked
• Strong analytical, problem-solving, and decision-making skills
• Excellent written and verbal communication skills
• A professional demeanor aligned with a high-touch client and referral partner experience
• A genuine passion for the mortgage business and a leadership style built on doing, not delegating

Qualifications

Elliman Capital is the integrated lending arm of Douglas Elliman, one of the nation's largest and most recognized luxury real estate brokerages. Combining modern mortgage technology, sophisticated credit expertise, and exceptional service, we support residential transactions across some of the country's most active and desirable real estate markets. As we continue our rapid national expansion, we are seeking a Senior Underwriting Operations Manager to lead, develop, and elevate our operations department.

Skills

Direct partnership with executive leadership and decision-makers
Deep exposure across the full product spectrum: Conventional, FHA, VA, Jumbo, Non-QM, DSCR, bank statement, and foreign national programs
The opportunity to design, refine, and implement processes rather than inherit them
Significant advancement opportunities as Elliman Capital continues its national expansion
A company that promotes from within and rewards performance

Benefits

Benefits include medical coverage, 401(k), paid time off, and paid company holidays.