Undergraduate Program Operations Manager

About the role

The Undergraduate Program Operations Manager oversees daily office operations, strategic projects, and finances for the Office of Student Success and Academic Services and Undergraduate Programs within the Donald G. Costello College of Business at George Mason University.

Responsibilities

• Supervise the front desk Customer Service Administrators and provide updated training for the reception area.
• Supports projects involving enrollment management and recruiting outreach.
• Manages daily office operations and procedures, and ensures smooth administrative operations for a staff of over 30 members.
• Oversees office budget operations and expenditures.
• Responsible for administrative duties for the Assistant Dean, Directors, Enrollment Planning team, and Recruitment and Engagement team.
• Trains in eVA system and P-Card purchases, and completes contracts with approved vendors for Undergraduate Programs events.
• Coordinates and communicates with the Undergraduate Programs team on policy changes, security and safety issues, and the door lock card reader system.
• Provides comprehensive administrative and budget support for student events for Undergraduate Programs.
• Coordinates the distribution of information to students and staff through Undergraduate Programs listservs, including the bus-announcements and bus-service listservs.
• Manages staff listserv for distribution of relevant communications and policy updates.
• Downloads updated university MicroStrategy reports to ensure correct student e-mails are updated for listserv.
• Coordinates management of the Content Hub Buzz Blog website.
• Executes special projects and duties as assigned to support the department.

Qualifications

• Bachelor’s degree in related field or an equivalent combination of education and related experience.
• Extensive experience in an office environment and in customer service.
• Experience working with budgets.
• Considerable knowledge of computer software/programs to include MS Outlook, Word, and Adobe.
• Ability to problem-solve.
• Ability to work independently.
• Detail oriented while able to work on multiple tasks.
• Positive professional demeanor.
• Excellent oral and written communication skills.
• Excellent organizational skills.

Preferred Qualifications

• Master’s degree in related field.
• Experience in an academic setting.
• Extensive event planning experience.
• Knowledge of programmatic, university, and state procedures is preferred.
• Knowledge of Salesforce or equivalent CRM platforms with the ability to navigate the system to update records, manage data, and generate basic reports.