Operations Program Manager

Key Responsibilities

• Lead and coordinate company-wide strategic initiatives from planning through execution.
• Develop project plans, timelines, milestones, ownership assignments, and reporting structures.
• Ensure critical initiatives remain on schedule and obstacles are identified and resolved quickly.
• Maintain visibility into all major organizational priorities and proactively escalate risks.
• Support executive leadership in driving organizational priorities and special projects.
• Prepare materials, reporting, presentations, and analyses for leadership meetings, board meetings, and strategic planning sessions.
• Cook up follow-up and accountability across leadership teams.
• Manage action item tracking and ensure commitments are completed on schedule.
• Prepare and distribute Weekly Business Review reporting.
• Consolidate operational performance metrics across stores, districts, and regions.
• Identify performance trends, opportunities, and risks requiring leadership attention.
• Cook up follow-up actions resulting from WBR discussions.
• Monitor key operational metrics across the organization.
• Identify underperformance and partner with leaders to develop corrective action plans.
• Track progress against goals and ensure follow-through on commitments.
• Aid in developing scalable systems and processes as the company grows.
• Support acquisition, diligence, integration, and store launch activities as needed.
• Cook up cross-functional efforts related to new store openings, conversions, and operational transitions.
• Track project milestones and ensure readiness across all involved departments.
• Document, improve, and standardize operational processes.
• Identify inefficiencies and develop scalable solutions.
• Build systems that improve communication, accountability, and execution across the organization.

Qualifications

• 5+ years of operational leadership, project management, consulting, business operations, or related experience.
• Exceptional organizational and project management skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple projects simultaneously with competing priorities.
• Advanced proficiency with spreadsheets, reporting, and data analysis.
• Strong attention to detail and follow-through.
• Ability to work independently with minimal supervision.

Compensation

• Base Salary: $110,000 – $150,000 annually
• Annual Performance Bonus: Target bonus opportunity of 20% of base salary, based on company performance, strategic initiative completion, and individual performance.
• Additional Incentive Opportunities: Eligible for project-based incentive programs, including acquisition, integration, store launch, and other strategic growth initiatives as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities
• Executive Mentorship and Leadership Development