Operations Program Manager

Responsibilities

• Partner cross-functionally with Customer, Manufacturing (MFG), and Supply Chain teams to establish Clear-to-Build (CTB) dates and develop accurate Shipping Commit Schedules based on factory capacity and material availability.
• Leverage hands-on MFG experience to ensure commitments are realistic, executable, and aligned with production constraints.
• Execute to the committed ship schedules, including regularly going into the factory floor for troubleshooting, problem-solving, and escalations to cross-functional team leaders.
• Run efficient meetings to resolve processes and issues in a timely manner.
• Work with customer and Hyve Traffic Team to ensure shipments are properly scheduled and booked.
• Monitor and ensure that Customer SLA requirements are met, such as PO to RTS (Ready to Ship) cycle times, identify any Causes of Delays (CoD), and ensure that any Root Causes and Corrective Actions (RCCA) are properly tracked and implemented cross-functionally at Hyve or with the Customer.
• Work closely with MFG to ensure committed cycle times are met.
• Track Customer re-work and change order requests and ensure cost coverage before MCOs are generated.
• Leverage hands-on MFG experience to ensure commitments are realistic, executable, and aligned with production constraints.
• Function as the main point of contact (POC) between internal and customer, and cross-functionally internally.

Qualifications

• Operations experience, preferably manufacturing
• High volume reporting and data analysis experience
• Bachelor’s Degree plus a minimum of 3 years related industry/job experience OR Associates plus 5 years OR equivalent certifications and Server/rack product knowledge preferred
• Excellent business communication skills (both verbal and written) with the ability to communicate effectively over the phone and in person
• Proven self-starter and fast learner with established computer skills
• Analytical skills with a proven background working on diverse and complex problems where analysis of data requires evaluation of identifiable factors
• Self-directed with a proactive approach to problem-solving
• Proficient knowledge of Windows Operating Systems, advanced Excel skills