Unarmed Public Safety Officer - Atrium Health Union, Union West, Anson, Waxhaw
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop it. Preserve all substantive info; do NOT invent or summarize away detail. Remove boilerplate, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. Prefer few substantive sections over many thin ones.
We need to parse the posting.
Key info:
- Department Status: Full time
- Benefits Eligible Yes
- Hours Per Week 40
- Schedule Details/Additional Information: This position is Sign-on Bonus eligible. Based on eligibility. We currently have positions open at our Union, Union West, Anson and Waxhaw locations. Schedule - FT Days and Nights positions open. 12 hours shifts.
- Pay Range $21.85 - $32.80
- Major Responsibilities: long paragraph.
- Licensure, Registration, And/or Certification Required: list.
- Education Required: High school graduate or GED
- Experience Required: Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
- Knowledge, Skills & Abilities Required: many bullet-like sentences.
- Physical Requirements And Working Conditions: paragraph.
- Preferred Job Requirements: list.
- This job description indicates the general nature... (boilerplate) - we can drop.
- Our Commitment To You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation ... Benefits And More ... (list). This is benefits info.
- About Advocate Health: description of organization.
- As a Public Safety Officer at Advocate Health, you play a crucial role... (some prose). This could be part of About the role.
We need to decide sections.
We have:
- About the role: could include description of role, location info, schedule, sign-on bonus, etc.
- Responsibilities: the major responsibilities paragraph.
- Requirements: could combine licensure/certification, education, experience, knowledge/skills/abilities, physical requirements, preferred job requirements.
- Benefits: from "Our Commitment To You" includes benefits list.
- Pay: Pay Range $21.85 - $32.80.
- Schedule: schedule details (FT Days and Nights, 12 hour shifts, sign-on bonus eligible, locations).
We need to avoid filler sections. Ensure we have substantive content.
We must not repeat job title as heading. The job title is likely "Public Safety Officer" (mentioned later). We'll not use that as heading.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
Full‑time position (40 hours/week) with benefits eligibility. Sign‑on bonus eligible. Positions available at Union, Union West, Anson, and Waxhaw locations. Schedule includes day and night shifts, 12‑hour shifts.
Responsibilities
Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service‑oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair. Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning. Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents. Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.) Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats. Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury. Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation. Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site. Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices. Maintains current Department training standards in radio communications, verbal de‑escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department‑issued equipment and/or requirements identified in training academy and the Annual Training Plan. Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
Requirements
- Licensure/Certification: Security Officer Healthcare Certification (CHSO) from IAHSS (must be obtained within two years of appointment); for NC teammates, Unarmed Guard License from NC Protective Services (within 1 year and maintained); Stop the Bleed Certification (within 1 year of hire); valid driver’s license; Firearm Owners Identification (FOID) Card from Illinois State Police or Concealed Carry Weapon (CCW) license from DOJ; Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
- Education: High school graduate or GED.
- Experience: Typically requires 1 year of experience in security, related public safety, or customer service area that includes responding to emergent situations and identifying/resolving issues that pose a potential risk to patients, visitors, teammates, and/or property.
- Knowledge, Skills & Abilities: Above‑average emotional intelligence with empathetic and compassionate responses; ability to function in a respectful, collaborative work environment; daily commitment to patient‑centered safety practices; collaborative work with medical staff and external law enforcement; ability to remain calm under pressure; ability to interact with peers with positive intent and create innovative solutions; must pass background investigation, drug screen, pre‑placement physical, and periodic re‑screenings; Illinois teammates must have completed State of Illinois 20‑hour Basic Security Officer course; demonstrated mature judgment and sound reasoning while maintaining courteous and tactful demeanor; ability to quickly assess dangerous situations and take appropriate action; ability in verbal and written communications; ability to use a computer to document work (e.g., Microsoft Word, Excel, web navigation, database entry); ability to defend self/others when de‑escalation fails and physical restraint is necessary; ability to communicate effectively with people and hear radio/telephone communications at high and low decibels; ability to communicate via radio and telephone with clear diction.
- Physical Requirements & Working Conditions: Must sit, stand, walk, and drive throughout the workday; lift up to 35 lbs occasionally; push/pull with 35 lbs of force; 20/20 vision correctable to 20/20; may be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing as needed; operate all necessary equipment; frequent exposure to aggressive behavior and emotionally charged situations; handle personal stress and possible violence; physically fit to walk all facility areas, restrain those needing restraint, and assist clinical teammates with lifting patients of all sizes.
- Preferred: Behavioral Threat Assessment knowledge; Use of Force Review; Crime through environmental design awareness; ability to present material and facilitate meetings.
Benefits
Advocate Health offers a comprehensive Total Rewards package including: base compensation within the listed pay range; premium pay (shift, on‑call, etc.); incentive pay for select positions; opportunity for annual increases based on performance; Paid Time Off programs; health and welfare benefits (medical, dental, vision, life, short‑ and long‑term disability); Flexible Spending Accounts for eligible health care and dependent care expenses; family benefits such as adoption assistance and paid parental leave; defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program. Eligibility may depend on FTE or status.
Pay
Pay range: $21.85 – $32.80 per hour.
Schedule
Full‑time, 40 hours per week. Day and night shifts available, 12‑hour shifts. Sign‑on bonus eligible. Positions open at Union, Union West, Anson, and Waxhaw locations.
We need to ensure we didn't include any boilerplate like "This job description indicates the general nature..." etc. We omitted that. Also omitted "As a Public Safety Officer at Advocate Health, you play a crucial role..." maybe we could incorporate into About the role? But we already have About the role with location/schedule. Could add a sentence about role purpose. But we must not invent. The posting includes: "As a Public Safety Officer at Advocate Health, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles of compassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity." That's substantive; we could add to About the role.
Let's add that paragraph to About the role.
Thus About the role: combine location, schedule, sign-on bonus, and role description.
We must not repeat job title as heading; we can still mention the role in prose.
Now ensure we didn't include any filler like "commensurate with experience". Not present.
Check for duplication: we included responsibilities as a single paragraph; okay.
Check for Benefits: we included the list from "Our Commitment To You". Good.
Check for Pay: we included pay range.
Check for Schedule: we included schedule details.
Check for Requirements: we combined licensure, education, experience, knowledge/skills/abilities, physical requirements, preferred. That's okay.
We must ensure we didn't include any minor metadata like Department Status, Benefits Eligible Yes, Hours Per Week 40 as separate headings; we folded them into About the role or Schedule.
We need to ensure we didn't include any "Job ID / requisition numbers". Not present.
Now produce final HTML fragment.
Make sure to use proper HTML tags: for each section heading,
for prose,
- for lists.
We need to avoid any extra text outside HTML.
Let's craft final answer
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop it. Preserve all substantive info; do NOT invent or summarize away detail. Remove boilerplate, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. Prefer few substantive sections over many thin ones. We need to parse the posting. Key info: - Department Status: Full time - Benefits Eligible Yes - Hours Per Week 40 - Schedule Details/Additional Information: This position is Sign-on Bonus eligible. Based on eligibility. We currently have positions open at our Union, Union West, Anson and Waxhaw locations. Schedule - FT Days and Nights positions open. 12 hours shifts. - Pay Range $21.85 - $32.80 - Major Responsibilities: long paragraph. - Licensure, Registration, And/or Certification Required: list. - Education Required: High school graduate or GED - Experience Required: Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property. - Knowledge, Skills & Abilities Required: many bullet-like sentences. - Physical Requirements And Working Conditions: paragraph. - Preferred Job Requirements: list. - This job description indicates the general nature... (boilerplate) - we can drop. - Our Commitment To You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation ... Benefits And More ... (list). This is benefits info. - About Advocate Health: description of organization. - As a Public Safety Officer at Advocate Health, you play a crucial role... (some prose). This could be part of About the role. We need to decide sections. We have: - About the role: could include description of role, location info, schedule, sign-on bonus, etc. - Responsibilities: the major responsibilities paragraph. - Requirements: could combine licensure/certification, education, experience, knowledge/skills/abilities, physical requirements, preferred job requirements. - Benefits: from "Our Commitment To You" includes benefits list. - Pay: Pay Range $21.85 - $32.80. - Schedule: schedule details (FT Days and Nights, 12 hour shifts, sign-on bonus eligible, locations). We need to avoid filler sections. Ensure we have substantive content. We must not repeat job title as heading. The job title is likely "Public Safety Officer" (mentioned later). We'll not use that as heading. We need to output only HTML fragment, no /, no markdown fences. We'll produce something like:
About the role
Full‑time position (40 hours/week) with benefits eligibility. Sign‑on bonus eligible. Positions available at Union, Union West, Anson, and Waxhaw locations. Schedule includes day and night shifts, 12‑hour shifts.
Responsibilities
Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service‑oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair. Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning. Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents. Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.) Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats. Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury. Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation. Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site. Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices. Maintains current Department training standards in radio communications, verbal de‑escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department‑issued equipment and/or requirements identified in training academy and the Annual Training Plan. Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
Requirements
- Licensure/Certification: Security Officer Healthcare Certification (CHSO) from IAHSS (must be obtained within two years of appointment); for NC teammates, Unarmed Guard License from NC Protective Services (within 1 year and maintained); Stop the Bleed Certification (within 1 year of hire); valid driver’s license; Firearm Owners Identification (FOID) Card from Illinois State Police or Concealed Carry Weapon (CCW) license from DOJ; Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
- Education: High school graduate or GED.
- Experience: Typically requires 1 year of experience in security, related public safety, or customer service area that includes responding to emergent situations and identifying/resolving issues that pose a potential risk to patients, visitors, teammates, and/or property.
- Knowledge, Skills & Abilities: Above‑average emotional intelligence with empathetic and compassionate responses; ability to function in a respectful, collaborative work environment; daily commitment to patient‑centered safety practices; collaborative work with medical staff and external law enforcement; ability to remain calm under pressure; ability to interact with peers with positive intent and create innovative solutions; must pass background investigation, drug screen, pre‑placement physical, and periodic re‑screenings; Illinois teammates must have completed State of Illinois 20‑hour Basic Security Officer course; demonstrated mature judgment and sound reasoning while maintaining courteous and tactful demeanor; ability to quickly assess dangerous situations and take appropriate action; ability in verbal and written communications; ability to use a computer to document work (e.g., Microsoft Word, Excel, web navigation, database entry); ability to defend self/others when de‑escalation fails and physical restraint is necessary; ability to communicate effectively with people and hear radio/telephone communications at high and low decibels; ability to communicate via radio and telephone with clear diction.
- Physical Requirements & Working Conditions: Must sit, stand, walk, and drive throughout the workday; lift up to 35 lbs occasionally; push/pull with 35 lbs of force; 20/20 vision correctable to 20/20; may be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing as needed; operate all necessary equipment; frequent exposure to aggressive behavior and emotionally charged situations; handle personal stress and possible violence; physically fit to walk all facility areas, restrain those needing restraint, and assist clinical teammates with lifting patients of all sizes.
- Preferred: Behavioral Threat Assessment knowledge; Use of Force Review; Crime through environmental design awareness; ability to present material and facilitate meetings.
Benefits
Advocate Health offers a comprehensive Total Rewards package including: base compensation within the listed pay range; premium pay (shift, on‑call, etc.); incentive pay for select positions; opportunity for annual increases based on performance; Paid Time Off programs; health and welfare benefits (medical, dental, vision, life, short‑ and long‑term disability); Flexible Spending Accounts for eligible health care and dependent care expenses; family benefits such as adoption assistance and paid parental leave; defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program. Eligibility may depend on FTE or status.
Pay
Pay range: $21.85 – $32.80 per hour.
Schedule
Full‑time, 40 hours per week. Day and night shifts available, 12‑hour shifts. Sign‑on bonus eligible. Positions open at Union, Union West, Anson, and Waxhaw locations.
We need to ensure we didn't include any boilerplate like "This job description indicates the general nature..." etc. We omitted that. Also omitted "As a Public Safety Officer at Advocate Health, you play a crucial role..." maybe we could incorporate into About the role? But we already have About the role with location/schedule. Could add a sentence about role purpose. But we must not invent. The posting includes: "As a Public Safety Officer at Advocate Health, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles of compassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity." That's substantive; we could add to About the role. Let's add that paragraph to About the role. Thus About the role: combine location, schedule, sign-on bonus, and role description. We must not repeat job title as heading; we can still mention the role in prose. Now ensure we didn't include any filler like "commensurate with experience". Not present. Check for duplication: we included responsibilities as a single paragraph; okay. Check for Benefits: we included the list from "Our Commitment To You". Good. Check for Pay: we included pay range. Check for Schedule: we included schedule details. Check for Requirements: we combined licensure, education, experience, knowledge/skills/abilities, physical requirements, preferred. That's okay. We must ensure we didn't include any minor metadata like Department Status, Benefits Eligible Yes, Hours Per Week 40 as separate headings; we folded them into About the role or Schedule. We need to ensure we didn't include any "Job ID / requisition numbers". Not present. Now produce final HTML fragment. Make sure to use proper HTML tags:for each section heading,
for prose,
- for lists. We need to avoid any extra text outside HTML. Let's craft final answer