Unarmed Public Safety Officer - Atrium Health Union, Union West, Anson, Waxhaw

About the role

This position is Benefits Eligible and offers a Sign-on Bonus. Open positions are available at Union, Union West, Anson, and Waxhaw locations. The schedule is Full-Time with Day and Night shifts available.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Ensures traffic control, monitors visitor conduct, and confronts unauthorized persons.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls involving combative or threatening patients or visitors and team member incidents.
• Utilizes use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing).
• Plans, prevents, practices, and responds to emergencies such as lost or abducted infants/children, fires, and active threats.
• Investigates incidents and completes timely and accurate reports.
• Serves as a primary resource for de-escalation, providing security awareness education to team members.
• Liaises with federal, state, and local law enforcement and first responder agencies.
• Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols, including inspections, audits, and thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Coordinates, briefs, and monitors law enforcement personnel to ensure policy compliance and prevent unsafe practices.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Requirements

• Licensure, Registration, and/or Certification: Security Officer Healthcare Certification (CHSO) and Unarmed Guard License (NC Protective Services).
• Certifications: Stop the Bleed Certification, Conducted Energy Weapon (e.g. TASER) use, CPR, application of clinical restraints.
• Education: High school graduate or GED.
• Experience: Typically 1 years of experience in a security, related public safety, or customer service area.

Qualifications

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment that maximizes teammate talent, treats each other with respect, and cares for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter.
• Illinois team members must complete the State of Illinois 20-hour Basic Security Officer course.

Skills

• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry).
• Ability to defend self-and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to physically restrain a person against their will who is non-compliant and committing a criminal act or lacks capacity and is attempting to elope.
• Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
• Ability to communicate via radio and telephone with clear diction without impediments.

Physical Requirements and Working Conditions

• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
• Must be able to push/pull with 35 lbs. of force.
• Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards.
• Protective clothing must be worn as necessary.
• Operates all equipment necessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be able to handle personal stress and possible violence.
• Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Behavioral Threat Assessment knowledge
• Use of Force Review
• Crime through environmental design awareness

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.