Unarmed Public Safety Officer - Atrium Health University City FT Days & Nights

About the role

This position is Benefits Eligible and offers a Sign-on Bonus. The schedule includes 40 hours per week.

Major Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Ensures traffic control, monitors visitor conduct, and confronts unauthorized persons.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls involving combative or threatening patients or visitors and team member incidents.
• Uses use of force when necessary, including CEW, handcuffing, and de-escalation techniques.
• Plans, prevents, practices, and responds to emergencies such as lost or abducted infants/children, fires, and active threats.
• Investigates incidents and completes timely and accurate reports.
• Serves as a primary resource for de-escalation and assists team members, patients, and visitors.
• Liaises with external law enforcement and first responder agencies.
• Maintains Department uniform and equipment in good repair.
• Performs liaison rounding duties to cultivate partnerships with all departments and units.
• Delivers security awareness education to team members.
• Performs key responsibilities to ensure safety and security during interior and exterior patrols.
• Performs routine responsibilities including inspections, audits, and thorough contraband searches.
• Assists with exterior traffic and crowd control, including parking enforcement and valet parking assist.

Qualifications

• Security Officer Healthcare Certification (CHSO) issued by IAHSS within two years of appointment.
• Unarmed Guard License issued by NC Protective Services within one year of appointment.
• Stop the Bleed Certification within one year of hire.
• A valid driver’s license and Firearm Owners Identification (FOID) Card or Concealed Carry Weapon (CCW) license.
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Skills

• An above average level of emotional intelligence.
• The ability to function in a work environment that maximizes teammate talent and treats each other with respect.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement.
• The ability to remain calm under pressure and maintain a courteous and tactful demeanor.
• Demonstrated ability to exercise mature judgment and sound reasoning.
• Ability to communicate effectively with people and interact with peers with positive intent.
• Ability to use a computer to document work.
• Ability to defend self and/or others in case of physical confrontations.
• Ability to communicate via radio and telephone with clear diction.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Physical Requirements and Working Conditions

• Must sit, stand, walk, and drive throughout the workday and lift up to 35 lbs. occasionally.
• Must be able to push/pull with 35 lbs. of force.
• Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards.
• Protective clothing must be worn as necessary.
• Operates all equipment necessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be physically fit and able to walk all areas of the facilities and grounds.
• Must be able to handle personal stress and possible violence.