UC Customer Service Representative I
About the role
The Vermont Department of Labor is looking for an experienced customer service representative to join the Unemployment Insurance team. The Unemployment Insurance Customer Service Representative II provides specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.
Responsibilities
- Conducting initial and subsequent assessment of individual needs
- Persuading claimants to accept referrals to Career Resource Centers for reemployment services
- Investigation and resolution of eligibility issues and applying adjustments to individual cases as needed
- Training new staff
- Being assigned independent projects in special program claims work including unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance
Requirements
Two (2) years or more of direct customer service experience, program administration support, interpreting and applying rules and guidelines, or records management, including experience in data entry or computer technology.
Benefits
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 12 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Schedule
On-site, Monday through Friday with occasional overtime. No hybrid or remote working arrangements available.
Contact: Michael.Posternak@vermont.gov | Job Requisition #55402