Customer Service Representative I
About the role
Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities. Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service. Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Auburn Hills, Michigan. This entry-level opportunity is ideal for individuals who enjoy helping customers, solving problems, and working in a collaborative business environment. The role supports customers, distributors, and sales representatives while developing a strong foundation in customer service, order management, and sales support. Position Summary As a Customer Service Representative I, you will serve as a key point of contact for customers and business partners, providing professional support via phone and email. You will assist with customer inquiries, process orders, coordinate delivery requests, and work closely with internal departments to ensure outstanding customer experience. This role offers valuable exposure to customer service operations, sales support, and business systems while providing opportunities for professional growth.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email.
- Process customer orders accurately and verify order information for completeness.
- Coordinate expedited deliveries and support customer order management activities.
- Act as a liaison between customers and internal departments to resolve inquiries and issues.
- Analyze and respond to order status requests, open order reports, quotations, and performance reports.
- Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
- Prepare reports, charts, and data to support sales and customer service activities.
- Ensure compliance with company policies, procedures, and customer agreements.
- Perform additional duties as assigned.
Qualifications
- High school diploma or equivalent required. Associate's or Bachelor's degree preferred. Continued education, vocational training, or professional development is highly desirable.
- 0 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred. Internship or customer-facing experience is a plus.
Skills
- Strong customer service orientation and commitment to deliver exceptional support.
- Excellent verbal and written communication skills.
- Ability to effectively interact with customers, colleagues, and management at all levels.
- Strong organizational and time management skills.
- Attention to detail and ability to manage multiple priorities.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- SAP experience is a plus.
- Bilingual Spanish language skills are desirable but not required.
Benefits
- Competitive compensation and benefits package
- Career growth and development opportunities
- Collaborative and team-oriented culture
- Exposure to global customers and business operations
- Stable, industry-leading organization with a strong reputation for innovation
Pay
Hiring Range $35.000- $38,000
Schedule
This role is hybrid and the standard working hours will be 8:00 a.m to 4:30 p.m. EST.