Customer Service Representative I

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Key info: - Title: Customer Service Representative (not to be repeated as heading) - Responsibilities: list of essential functions & responsibilities: Answer phone calls, return phone calls; Answer emails from clients, providers and internal referring offices; Review previous history of the provider in MedCheck, Scheck and SalesCloud; Consult with Supervisor or other departments to clarify answers to inquiries; Contact provider to discuss findings at the appropriate level; Maintain reports and spreadsheets as needed; Additional duties as assigned. - Knowledge & Skills: Knowledge of Workers Compensation fee schedules and regulations; Effective verbal and written communication skills; Good organizational skills and ability to multitask; Detail oriented; Proficiency with Microsoft applications; Medical terminology and coding knowledge. - Education & Experience: High school diploma or equivalent; Customer service experience working in the Managed Care and Benefit Administration industries. - Pay Range: $13.94 - $21.48 per hour. Also mention market based approach etc. We need to include Pay section only if posting actually states them. Yes, they have Pay Range. - Benefits: They mention a list of benefit offerings can be found on website, then later: "A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off." So we have benefits details. - Schedule: Not mentioned. No schedule info. So we should not include Schedule section. - About the role: Could be the initial paragraph: "The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This role requires internet upload and download speeds of at least 80Mbps." That's about the role. - About CorVel: That's company description; maybe not needed as a section? Could be "About the company" but not in list of allowed headings. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should put the role description under About the role. The company description maybe could be omitted or placed under About the role? Probably not needed; we can include it as part of About the role if relevant, but it's more about company. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. Not Schedule. We need to decide what goes into Requirements vs Qualifications vs Skills. The posting has "Knowledge & Skills" and "Education & Experience". Could map Education & Experience to Requirements or Qualifications. Usually Requirements = education/experience; Qualifications = skills/knowledge. But we can decide. We have: - Knowledge & Skills: list of skills. - Education & Experience: high school diploma or equivalent; customer service experience in Managed Care and Benefit Administration industries. Thus we can have:

About the role

with paragraph about responsibilities and internet speed.

Responsibilities

with ul list of essential functions.

Requirements

with ul list of education/experience.

Skills

with ul list of knowledge/skills.

Benefits

with ul list of benefits.

Pay

with p containing pay range and maybe note about market based approach. We should not repeat job title. We must preserve all substantive information; do not invent or summarize away detail. So we need to include the internet speed requirement (80Mbps upload/download). Also mention adherence to contractual and state guidelines, client instructions. Also mention that role requires internet upload and download speeds of at least 80Mbps. We need to include the "Additional duties as assigned" as a list item. We need to include the "Knowledge of Workers Compensation fee schedules and regulations" etc. We need to include the benefits list exactly as given. We need to include the pay range and the description about market based approach, factors, etc. We should preserve all that. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes: "CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable." That's EEO boilerplate; should be removed. Also "A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management" maybe we can keep as reference but we already have benefits list; we could keep that sentence? It's not boilerplate but it's a pointer; we could keep but maybe it's redundant. The instruction: remove duplicated lines. Not duplicated. Might keep but it's not essential; but we can keep as part of Benefits section? Probably better to keep the benefits list and omit the pointer. Also "In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first." That's not a section; it's generic; maybe we can drop as it's not specific to role. It's not boilerplate but it's about posting duration; could be considered boilerplate; but it's not EEO etc. Might be safe to drop. Also "About Corvel" paragraph: we could incorporate into About the role? But it's about company; not role. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we shouldn't create a section for About CorVel. We could include that info in About the role? Might be stray. Better to omit company description as not required. The instruction says preserve ALL substantive information; does company description count as substantive? It's about the employer, not the job. Might be considered not essential to the job posting; but they said preserve ALL substantive information; but also they said "Prefer a few substantive sections over many thin ones." The company description is not about the role; maybe we can drop it as it's not required for the job. However, they said "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." They didn't explicitly say to drop company description. But they said "Preserve ALL substantive information". The company description is substantive about the employer; but maybe it's considered boilerplate? Not exactly. However, typical job postings include company overview; but they didn't list a heading for About the company. So we could incorporate a short paragraph under About the role? Might be okay to include as part of About the role? But About the role should be about the role, not company. However, we could treat it as "About the role" includes both role and company? Might be stretching. Given the instruction to prefer few substantive sections, we could omit the company description to keep sections thin. But then we lose some substantive info. However, the instruction says preserve ALL substantive information; we need to decide if company description is substantive. I'd lean to keep it but maybe as a short paragraph under About the role? Could be considered "About the role" includes context. I'd include a brief paragraph: "CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!)." That's substantive. Thus About the role section will have two paragraphs: first about role responsibilities and internet speed; second about company overview. Now we need to ensure we don't include any filler like "commensurate with experience". Not present. Now produce HTML fragment. Structure:

About the role

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This role requires internet upload and download speeds of at least 80Mbps.

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

Responsibilities

• Answer phone calls, return phone calls
• Answer emails from clients, providers and internal referring offices
• Review previous history of the provider in MedCheck, Scheck and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Additional duties as assigned

Requirements

• High school diploma or equivalent
• Customer service experience working in the Managed Care and Benefit Administration industries

Skills

• Knowledge of Workers Compensation fee schedules and regulations
• Effective verbal and written communication skills
• Good organizational skills and ability to multitask
• Detail oriented
• Proficiency with Microsoft applications
• Medical terminology and coding knowledge

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Pay

Pay Range: $13.94 - $21.48 per hour. CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at